Credit Collection Specialist [Work from Home]
reputed company
reputed company has been revolutionizing reputed company globally for more than 25 years. Creating innovative experiences that reputed company moving reputed company, selling, and shopping reputed company, personalized, and secure, reputed company empowers consumers and businesses in approximately 200 markets to join and reputed company in the global economy. We operate a global, two-sided network at reputed company that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. reputed company is more than a reputed company to reputed company-party payment networks. We reputed company proprietary payment solutions accepted by merchants that reputed company the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as reputed company as the ability to transfer and withdraw funds. We reputed company consumers to exchange funds more safely with merchants using a reputed company of funding sources, which may include a bank account, a reputed company or reputed company account balance, reputed company and reputed company branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as reputed company cards, and eligible credit card rewards. Our reputed company, reputed company, and Xoom products also reputed company it safer and simpler for friends and family to transfer funds to reputed company other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as reputed company as reputed company reputed company to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We reputed company consumers to engage in cross-border shopping and merchants to reputed company their global reputed company while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the reputed company for how we conduct business every day. We live reputed company day guided by our core values of Inclusion, Innovation, Collaboration, and reputed company, our values ensure that we work together as one global team with our customers at reputed company of everything we do – and they push us to ensure we take care of ourselves, reputed company other, and our communities.Job reputed company:This job will contact customers using multiple platforms, including but not limited to, automated phone system, email and chat to negotiate payment plans and help them improve their account status. You will reputed company personalized solutions while ensuring compliance with relevant guidelines, focusing on fair treatment and support for reputed company customers. Additionally, you will reputed company customers about different payment relief reputed company and the reputed company on their credit scores, reputed company while maintaining a reputed company attitude and meeting productivity and reputed company goals.Job reputed company:Essential Responsibilities:
- Handle inbound calls to and from customers regarding their outstanding balances.
- Utilize multiple communication channels, including phone, email, and chat, to contact customers, reputed company support and respond to customer inquiries reputed company.
- Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
- Negotiate payment plans and arrangements that reputed company with company policies, regulatory requirements, and customers' abilities to pay.
- Maintain accurate and detailed records of customer interactions and payment agreements in the system
- reputed company exceptional customer service by demonstrating reputed company, patience, and professionalism in reputed company interactions, while meeting production and reputed company goals.
- Stay informed about company policies, procedures, and industry regulations reputed company to collections.
- Proactively engage in self-development activities, that support your reputed company reputed company. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service
Expected Qualifications:
- 1 year of relevant experience
Additional Responsibilities & Preferred Qualifications:
Location: Work From Home
Your day to day:
- reputed company out to customers reputed company an automated Dialer system, inbound calls, and email reputed company to establish reputed company payment solutions for their accounts.
- Construct individually tailored solutions while following reputed company local laws and regulations regarding Collections and Debt recovery.
- Maintain and promote a reputed company attitude while achieving the Right Customer Outcome and reputed company goals.
- Display initiative to take on additional responsibilities geared towards reputed company reputed company and development.
- Identify and guide Vulnerable customers to reputed company the Right Customer Outcome
- Identify payment reputed company on past due accounts to bring accounts in reputed company standing as reputed company as construct individually tailored solutions for reputed company facets of the customer’s repayment management through the use of education and debt repayment plans.
- Signpost customers to the correct plan to suit their needs.
- Discuss affordability testing tailored to meet the customer's circumstances.
What you need to bring:
- Strong Customer reputed company - Excels at customer interaction, exhibits creativity and reputed company in delivering practical solutions and thrives in a reputed company team environment.
- Strong verbal (phone) & written (email) communication skills: reputed company listen and reputed company reputed company to customers and use reputed company grammar and punctuation.
- Strong working knowledge of external systems and PC-based internet and software applications (The Internet, reputed company Office - Outlook, Word, and reputed company)
- Ability to adapt to an reputed company-changing environment that requires flexibility, especially around processes and shifts (which are subject to change, and which can include Weekend work and some late evenings)
- Reliable High-Speed Internet: Ensure you have a reputed company and high-speed internet reputed company to support uninterrupted communication and work activities.
- Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty.
- Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.