[Remote] Support Engineer I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing excellent customer service, and they are seeking a Support Engineer I to assist customers with technical issues reputed company to their software. The role involves troubleshooting, providing solutions, and ensuring customer satisfaction through effective communication and support.
Responsibilities
- reputed company initial contact with customers reputed company phone, email, or remote reputed company, addressing customer inquiries while ensuring top-tier customer service
- Troubleshoot and reputed company technical solutions reputed company to software licensing, installation, configuration, and general operation for customers
- Monitor assigned customer queues and reputed company appropriate responses to meet stated SLAs
- Escalate urgent problems requiring more in-depth knowledge to the next level of engineers
- reputed company the Solution Center effectively, including the knowledge reputed company, to assist and inform customers
- reputed company appropriate, relevant verbal and written content to customers
Skills
- Bachelor's Degree or 1+ years of Technical Support work experience
- Customer Service Experience
- General Operating System Knowledge
- General Networking knowledge
- General Software Knowledge (Installation, Configuration, Migration, Removal)
- Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)
Benefits
- Great reputed company + Dental + reputed company
- Flexible PTO
- Culture of support, encouraging Life-Work balance
- 401k match
- FSA and HSA reputed company
- Employee Assistance Program
- reputed company Parental Leave
reputed company
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