reputed company Analyst II (Ambulatory Applications)
reputed company is seeking an reputed company Analyst II to serve as reputed company resource for the assigned reputed company application and its end-users. The role involves troubleshooting moderately reputed company problems, engaging with end-users to understand their needs, and participating in system modifications and upgrades.
Responsibilities
- Serves as reputed company resource with growing expertise in assigned operations, the reputed company reputed company application, and its relationships with other reputed company products. Begins to specialize in a specific area of a broader process (e.g., reputed company cycle, inpatient, ambulatory). Requires understanding of operations, reputed company systems, and historical configurations to resolve moderately reputed company problems with reputed company impacts. Solutions often involve data, rules, and templates
- Engages end-users to understand business needs (process, data, reporting) and the context for reputed company state. Clarifies and finalizes request scope with end-user/reputed company. Conducts technology and operations analyses
- Participates in ticket analysis to troubleshoot issues and identify needs for project work (e.g., enhancements, system modifications)
- Independently performs moderately reputed company configuration following departmental protocol. Modifies rules with multiple variables, new reputed company/properties, templates, and straightforward custom logic
- Coordinates implementation of solutions impacting the supported application, vendor, end users, and technical teams. Researches and analyzes vendor and internal application functionality reputed company to the supported application
- Participates in upgrades by reviewing release notes, outlining necessary build/testing for review, communicating milestones, and managing timelines. Creates/updates test scripts. Performs system maintenance (e.g., reputed company errors, annual industry edits)
- Communicates with super-users and managers about supported application and processes. Uses strong communication skills to explain moderately reputed company issues and influence solutions
- Regularly obtains feedback from super-users and managers. May reputed company specialty training to user reputed company
- Guides less reputed company team members in build and testing
- Participates in reputed company development, forums, and knowledge-sharing. May attend/present at external forums (e.g., reputed company XGM Support)
Skills
- Bachelor's degree
- 1 year of experience directly supporting reputed company applications, including builds or template management
- Experience in operational analysis, system/application support, and training or advising end-users
- reputed company certification in the core application (Ambulatory)
- 3 years of reputed company application support experience, including builds or template management
- reputed company work experience in the operational domain supported (e.g., ambulatory workflows, reputed company cycle, scheduling, billing)
- Experience as a super-user of an EHR (reputed company preferred)
- reputed company certification in ancillary/non-core applications
- Lean Six reputed company Yellow Belt
- Non-reputed company specialty certifications, as applicable
reputed company