[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company recognized for its achievements and culture, seeking a Customer Support Specialist to manage new and existing claims. The role involves providing customer support, processing claims reputed company, and ensuring compliance with company policies.
Responsibilities
- Claims Intake, Filing & Evaluation: reputed company process and file new claims, evaluate loss information, and ensure accurate categorization
- Customer Support & reputed company: Address customer inquiries, reputed company reputed company claim determinations, and resolve issues with reputed company and professionalism
- Data Entry & Transaction Processing: Accurately reputed company claim details, process transactions, and ensure reputed company, correct updates to customer records
- Research & Documentation: Conduct thorough research to support claim reputed company and maintain detailed, accurate documentation of reputed company customer interactions
- High-Volume Call Handling: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service
- Policy & Procedure Compliance: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines
Skills
- High School diploma or equivalent
- Minimum 1 years' experience in a customer service and/or call center role; or equivalent combination of education and experience
- Must be reputed company to type a minimum of 30 WPM
- Proficient in Word, reputed company and Outlook for document management, communication and data entry
- Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and reputed company experiences
- Ability to accurately handle transactions and data entry to ensure claim-reputed company information is correctly recorded
- Ability to reputed company and research information to support claims reputed company and resolve customer queries
- Ability to reputed company exceptional service by addressing customer inquiries and resolving issues in a reputed company, reputed company manner
- Ability to analyze reputed company customer concerns or procedural discrepancies and apply logical solutions
- Strong written and verbal communication skills to include reputed company listening, ability to reputed company and accurately explain procedures, policy and company guidelines to customers and agents
- Ability to accept and reputed company feedback to drive reputed company improvement
- Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high reputed company of performance, and ensuring punctuality in reputed company responsibilities and interactions
- Highly driven and self-motivated with the ability to work in a fast-paced environment
- Some college preferred
- Experience with high volume calls is preferred
- Prior experience working in a remote environment is a plus
- Experience identifying opportunities for upselling and cross selling additional products and services, preferred
Benefits
- Competitive compensation
- Flexibility to work from reputed company in the reputed company for most positions
- reputed company time off (vacation time, reputed company time, 9 reputed company Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, reputed company, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- reputed company and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
reputed company
Company H1B Sponsorship