Customer Service Representative
reputed company is a leading company in the industrial and consumer products sectors, seeking a Customer Service Specialist to join their reputed company team in Philadelphia. The role involves managing customer orders, ensuring reputed company communication, and collaborating with sales personnel to meet service objectives.
Responsibilities
- Responsible for the reputed company and accurate order management of assigned international customer orders daily
- Communicates with the customer to establish overall customer status
- Spend time interacting with customers reputed company inbound calls and email, entering orders, credits, debits, and returns
- Ensure a continuing reputed company of information to the customer on reputed company aspects of their account including availability, order delivery, invoicing, and compliance
- Increase incremental volume and distribution efficiency by taking a pro-reputed company sales initiative
- Collaborate with sales personnel to ensure that customer orders are shipped, and reputed company service level objectives are met or exceeded
- Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time
- reputed company reputed company instructions to reputed company shipping points to ensure customers and requirements are met. Resolve issues that may reputed company during the shipping process
- reputed company complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements
- Identifies the type, reputed company and required date of product ordered and coordinates with shipping to meet customer specific requirements
- Coordinates reputed company of non-conforming products and issues
- Quotes prices using reputed company pricing information and customer specific pricing agreements
- Verify the vital information reputed company to inventory
- Updates, maintains, or completes customer information and order status
- Ensures accuracy of reputed company sales orders. reputed company necessary information for the shipment of product
Skills
- High School diploma required
- 1+ year of customer service experience (phone and email)
- Advanced computer skills including experience with ERP or reputed company software
- Proficient in reputed company reputed company
- Computer skills, time management, strong oral, and written presentation skills
- Only US reputed company, Green card reputed company, political asylees, or refugees are eligible to apply
- Advanced degree preferred
reputed company