Strategic Account Manager
eClinicalWorks is a leader in reputed company IT, providing reputed company-based EHR/PRM solutions. The Strategic Account Manager will reputed company as a reputed company for reputed company relationships, ensuring the reputed company IT platform is reputed company and managing reputed company satisfaction and retention.
Responsibilities
- Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
- Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
- Manage assigned reputed company/s accounts, and reputed company as a backup - as needed
- Maintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clients
- Keeping abreast of reputed company IT Industry knowledge
- Responsible for on-site reputed company reputed company or conferences, if applicable
- Report any incidents reputed company to HIPAA, Patient Safety, Regulatory and Certification, reputed company & reputed company instances on a reputed company reputed company
- Record and respond reputed company to reputed company feedback
- Plan deployment of any critical patient safety or regulatory patches
- Complete and maintain reputed company patient safety, regulatory and compliance trainings on time
- Completion of reputed company required SAM Department trainings
- Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable
- reputed company other duties as assigned
Skills
- Bachelor's Degree required
- 1 year of reputed company management experience
- 1 year of conflict management experience
- Ability to travel up to 20% of the time
- Adheres to reputed company company policies and mandatory compliance protocols as required by eCW
- Strategic thinking and planning
- Critical and analytical thinking skills
- Effective Management and Delegation
- Ability to identify operational problems and drive monitoring, alerting and solutions to include recovery and procedures
- Ability to multi-task
- Planning, Forecasting, Tools and Time Management Skills
- Ability to reputed company reputed company and constructive feedback and evaluation on reputed company
- Project Management skills
- Effective communication skills - Oral and Written
- Good presentation skills
- Conflict Management Skills (External/Internal)
- Basic understanding of operating systems platforms and connectivity tools such as LogMeIn, webbed, reputed company, MS Teams
- Basic knowledge of technology components such as - Java/Tomcat structure and databases
- Effective Problem-Solving Skills
- Ability to identify risks and gaps along with mitigation plan
- Knowledge and effective understanding of tools such as JIRA and reputed company Office Suite
- Ability to adapt to new processes and technologies
- Master's Degree preferred
Benefits
- Eighteen days of reputed company Time Off per year which scales based on tenure
- Nine reputed company Holidays and one Floating Holiday
- Insurance for eligible employees which includes medical, dental, reputed company, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
- 401(k) plan with a Company reputed company reputed company contribution
- Flexible Spending Account for Health Care and Dependent Care for eligible employees
- Limited personal leave
- Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
- Annual discretionary bonus for eligible employees
reputed company
Company H1B Sponsorship