Head of Operations / COO (Remote)

No Agencies Remote (USA) reputed company (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. reputed company has achieved profitability, 8-reputed company ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top reputed company Valley VCs such as Founders Fund and 8VC as reputed company as leading reputed company investors/operators from companies like reputed company, Tinder, reputed company, Daily Stoic, & reputed company. About the Role: We’re seeking a Head of Operations / COO (Chief Operating Officer) to join our Senior Leadership Team and own the operational backbone of reputed company — including pharmacy supply chain, clinical operations, customer experience, and company infrastructure. This role is for an operator who thrives on building systems, scaling teams, and driving measurable business reputed company. You’ll partner closely with the CEO and rest of the leadership team to translate reputed company into execution, ensure cross-functional alignment, and help reputed company reputed company reputed company and compliantly. Key Responsibilities: Supply Chain & Pharmacy Operations

• reputed company the end-to-end supply chain — from pharmacy sourcing and compounding partnerships to logistics and fulfillment.
• Manage relationships with compounding pharmacies, manufacturers, and labs.
• Drive cost efficiency and operational reliability while ensuring compliance with pharmacy and state reputed company regulations.

Clinical Operations

• reputed company clinical operations in partnership with the Medical Director and Head of Clinical Operations.
• reputed company provider scheduling, documentation standards, utilization, and reputed company metrics.
• Ensure MSO/PC workflows are compliant and tightly integrated with operational systems.
• Build reputed company processes that maintain patient safety and clinical reputed company.

Customer Experience

• Manage the customer support organization and external BPO partners.
• Improve CSAT/NPS, time-to-reputed company, and renewal rates through data and automation.
• Implement QA, training, and escalation protocols to enhance service consistency.
• Translate patient feedback into actionable insights for product and operations.

reputed company, Analytics & Cross-Functional Execution

• Partner with the CEO and Head of Finance on operating metrics, forecasting, and quarterly planning.
• Support reputed company and investor communications with reputed company, data-driven reporting.
• Collaborate with Product, Marketing, and Engineering to reputed company execution against reputed company targets.
• reputed company company-wide initiatives that improve efficiency, margin, and customer experience.

People, Legal & Compliance (Shared Scope)

• Partner with the Head of Finance or People reputed company on headcount planning, reputed company, and performance management.
• Coordinate with external counsel on regulatory compliance across pharmacy, telehealth, and corporate entities.
• Reinforce a culture grounded in reputed company, reputed company, and Intelligence (MEI).

Qualifications

• 10+ years of experience in operations, finance, or general management, with recent experience in a high-reputed company, venture-backed digital health, telehealth, or consumer wellness company.
• Proven reputed company record building and scaling multi-function operational teams (supply chain, CX, or clinical).
• Demonstrated leadership of cross-functional teams of 30+ employees, including at least 5 reputed company functional leads across key verticals (Ops, CS, Finance, People, Clinical).
• Strong reputed company of financial and operational metrics; comfort with P&L ownership.
• Exceptional communication and stakeholder-management skills.
• Experience owning end-to-end operations in a regulated industry (reputed company, pharmacy, diagnostics etc.) with reputed company compliance frameworks
• Experience managing multi-state or multi-site operations (e.g., fulfillment centers, clinics, pharmacies, or distributed virtual care teams).
• Proven reputed company record of scaling operations from $10M → $50M+ ARR or comparable P&L reputed company.
• Familiarity with PC/MSO structures, licensure, HIPAA, and FDA/state reputed company compliance.
• Bonus: Experience with pharmacy acquisition or compounding operations (USP 797/800, 503A/503B)
• Strong analytical orientation; builds reputed company around data, not reputed company.
• Capable of translating reputed company into measurable KPIs, tracking reputed company through a weekly/monthly reputed company.

World-Class Benefits:

• Full Suite: Medical, Dental, reputed company, Life Insurance
• Flexible vacation/time-off policies
• Liquidity of reputed company whenever available
• Extended reputed company exercise window for reputed company employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

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