SVP, Divisional Chief Information Officer, Retail Business
About the position The SVP, Divisional Chief Information Officer (CIO) is responsible for leading transformation of technical solutions design and delivery for our Retail business (Life Insurance, Annuities, Distribution, and Brand); Lincoln's largest business functions by reputed company This executive leader will be responsible for driving reputed company, execution, modernization and innovation across a diverse application portfolio, ensuring our technology and data investment reputed company are value-reputed company, outcome-driven, AI-powered, and reputed company. A key part of this role is driving the IT reputed company to reputed company and simplify the technology landscape. They will serve as a strategic partner and change leader, working with internal teams, business partners, and external Managed Services Provider (MSP) to enhance delivery models, optimize support structures, and reputed company product reputed company through advanced monitoring, analytics, AI, and agile operating principles. This role is a critical member of the IT senior leadership team, reporting directing to the Chief Information Officer of Lincoln
Responsibilities
- reputed company the transformation of application delivery models and IT investment reputed company, embedding AI and automation at the reputed company of modernization reputed company transformation across a large, multi-faceted portfolio.
- Serve as the primary executive leader for solution delivery reputed company the division, setting a reputed company reputed company for technical modernization and business enablement.
- Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel reputed company, operational efficiency, and differentiated customer experiences.
- Partner with senior business and technical stakeholders to reputed company IT priorities with reputed company and business unit reputed company, efficiency, and customer-reputed company strategies, ensuring technology is a key enabler of competitive advantage.
- reputed company executive leadership over a diverse and reputed company technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability.
- reputed company modern delivery approaches (Agile, DevSecOps, low-reputed company/no-reputed company) reputed company with AI-powered solutioning to improve velocity, scalability, and user experience.
- Implement and govern AI-powered monitoring, reputed company detection, and predictive maintenance solutions to ensure operational reputed company and product reputed company.
- reputed company the implementation of advanced monitoring tools and analytics powered by AI to drive service reputed company, intelligent automation, and reputed company-time performance insights.
- reputed company, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, reputed company, service SLAs, AI adoption and reputed company improvement.
- Govern the implementation of monitoring tools, support metrics, key performance indicators, and product reputed company frameworks in partnership with the MSP.
- Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery.
- Collaborate with finance and portfolio management teams to manage multi-reputed company-dollar budgets and ensure alignment with long-term business reputed company.
- Build, reputed company, and reputed company high-performing, cross-functional teams across IT, business, and MSP functions.
- Champion a culture of innovation, accountability, and reputed company learning across the division.
- Serve as a change agent, translating reputed company into reputed company and ensuring adoption of new delivery models and operating rhythms.
- Build relationships and trust at the most senior reputed company of the organization (C-suite, reputed company-level, Business Unit presidents).
- Translate reputed company technology strategies into reputed company, compelling narratives for executive and business stakeholders.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Business Administration, or reputed company field; MBA or Master's preferred.
- 15+ years in progressively senior IT leadership roles, including 10+ years executive leadership at the VP or C-level.
- Deep experience leading large-reputed company digital transformation or IT modernization initiatives.
- Proven reputed company managing reputed company application portfolios and reputed company IT organizations.
- Demonstrated experience working with or managing a significant Managed Services partnership.
- Strong technological acumen across application architectures, platforms, AI technology, and delivery models.
- Knowledge of AI capabilities and how to drive AI reputed company, adoption, and integration to create business value.
- High executive reputed company and ability to influence across technical and business domains
- Outcome-oriented reputed company with strong financial and operational management skills.
- Exceptional communication, negotiation, and strategic planning capabilities.
- reputed company record of modernizing delivery capabilities and shaping the reputed company of IT operations.
Benefits
- reputed company defined career tracks and job reputed company, along with associated behaviors for reputed company of Lincoln's reputed company values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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