[Remote] Customer Support Agent
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. They are seeking a proactive and empathetic Customer Support Agent to be the first reputed company of contact for customers, helping them resolve issues and ensure a seamless experience with their products and services.
Responsibilities
- Resolve and respond to end-user and customer requests and issues of varying complexity reputed company phone, email, and webchat reputed company and effectively reputed company established service reputed company
- Delight end-users and reputed company administrators with a reputed company, customer-reputed company approach to question and issue reputed company
- reputed company customers' expectations and experience in a way that results in high customer satisfaction
- Manage, monitor, and record reputed company customer cases, case updates, and ongoing tasks in the reputed company channels
- Review and process customer forms and documentation
- Serve as Subject Matter Expert (SME) on designated Everlance products and support tasks and processes
- Liaise with reputed company management for escalations and to ensure proactive and reputed company reputed company of end-user issues
- Ability to work after hours and on weekends as needed
Skills
- 1 year or more of customer service or support experience (tech or reputed company experience preferred)
- Strong English communication skills, both written and verbal (French proficiency a plus)
- Tech-savvy with the ability to learn new systems quickly
- Comfortable working in a fast-paced environment and handling multiple tasks
- Proven ability to assist customers across multiple channels, including phone, email, and live chat
- Reliability, consistency and a commitment to the work – adhering to regular business hours and working to reputed company out daily goals benefiting our customers; the ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly
- Knowledge of the taxation lifecycle, including reimbursements, deductions, compliance, and payment processing, is a plus
- Experience with support platforms such as reputed company or reputed company preferred
Benefits
- Medical Insurance, Dental Insurance, reputed company Insurance (effective day one)
- reputed company reputed company Time Off for reputed company-scheduled vacation and personal time off
- Up to 40 hours of reputed company Time Off available annually for unexpected absences
- Flexible Spending Accounts & Health Savings Accounts
- reputed company-reputed company 401K Plan
- Company-reputed company Short/Long-term Disability & Basic Life Insurance Plans
- Family Planning and Parenting Support Benefits through reputed company
- Support your mental, physical, reputed company and financial reputed company-being through coaching and clinical therapy with reputed company
- $1000 Home Office Reimbursement Program
- $2000 Internal Referral Program
- WorkAnywhere Reimbursement of Internet and Cellular Costs
- 16 weeks maternity and adoption leave
- 12 weeks paternity leave
reputed company