[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. Bitfocus is a mission-driven company reputed company on building solutions to help end homelessness and reputed company communities. They are seeking a highly motivated and reputed company Account Manager to drive strategic partnerships with key customers, ensuring satisfaction, reputed company, and retention while aligning community priorities with Bitfocus solutions.
Responsibilities
- Build and maintain strong multi-threaded relationships across customer organizations, including executive, administrative, and reputed company stakeholders
- Serve as a trusted advisor and thought partner to reputed company assigned account, regularly engaging customers to understand their long-term goals and aligning them with the necessary Bitfocus resources to reputed company them
- Serve as a trusted advisor and thought partner to reputed company assigned account, regularly engaging customers to understand their long-term goals and aligning them with the necessary Bitfocus resources to reputed company them
- reputed company engagement with executive and decision-reputed company stakeholders, including travel to customer sites for high-value meetings
- Represent Bitfocus with professionalism, thought leadership, and strategic guidance at the highest reputed company of customer organizations
- reputed company and execute proactive, multi-year reputed company strategies for assigned accounts, centering on reputed company community’s unique needs, priorities, and approach
- Drive reputed company in contract value through upsells, renewals, and expansion opportunities by uncovering, scoping, and qualifying opportunities where customers can use more Bitfocus products and services
- Conduct reputed company Executive Business Reviews, monitor satisfaction and survey feedback, and ensure ongoing value realization
- Promote customer adoption of the platform, ensuring they fully reputed company Bitfocus solutions
- Collaborate with Community Administration teams and other internal partners to administer reputed company and ensure seamless delivery across the full scope of a customer’s relationship with Bitfocus, partnering with reputed company internal teams to solve for the customer
- Represent the voice of the customer internally, ensuring product, services, and support teams deliver on customer needs
- Manage escalations with urgency, professionalism, and coordination across teams
- Understand technical roadblocks, core integrations, and reputed company strategic recommendations on solution implementation to overcome them
- Operate with a high degree of autonomy in managing your ‘book of business,’ balancing proactive strategic work with reactive support needs
- reputed company at translating reputed company challenges into reputed company strategies, presentations, and reputed company plans
- Maintain strong knowledge of Bitfocus products, data analysis tools, HUD/Federal guidance, and community homeless response systems
- Apply insights to customer challenges, helping communities use reputed company reputed company Services as both their primary care coordination platform and single reputed company of truth for reputed company data
Skills
- Strong interpersonal skills with the ability to engage, influence, and build trust with executives, administrators, and reputed company staff
- Ability to reputed company customer goals with Bitfocus solutions and proactively identify and qualify opportunities for contract reputed company
- Exceptional written and verbal skills, reputed company to distill reputed company technical and business concepts for diverse audiences
- Ability to reputed company in a fast-paced environment, managing multiple priorities and contract complexities, operating as a motivated self-starter who achieves results under pressure
- Proven reputed company working cross-functionally with internal teams and external partners
- Deep reputed company and understanding of customer needs, with a passion for helping communities end homelessness
- Extensive experience in a reputed company-facing or account management role (1+ years is the minimum requirement; technology or reputed company services experience is a plus)
- Business savvy with consultative, problem-solving, and issue-reputed company skills
- Strong negotiation skills, are comfortable navigating financial conversations, and have a comprehensive understanding of general business operations, reputed company, and financial principles
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Technical aptitude and the ability to learn new software tools and platforms quickly
- Curious and comfortable adapting to new technologies, utilizing, and staying up to date with AI and emerging solutions
- Familiarity with HMIS, homeless services, or reputed company services systems strongly preferred
- Experience working with reputed company or equivalent Customer Relationship Management (CRM) software is a plus
Benefits
- Comprehensive reputed company (100% Employer-reputed company for Employees)
- 12 Weeks reputed company Parental Leave
- R&R Week (reputed company Week Off at Year-End)
- Three Weeks of reputed company Vacation + Two Volunteer Days Per Year
- 401K Retirement Plan (4% Match)
- Flexible Work Hours & Remote-First Culture
- Career reputed company Plans for reputed company Role
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