reputed company Customer Service and Claims Representative - National Remote

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service and Claims Representative, you'll play a critical role in creating a reputed company experience for our members and their families. If you're passionate about helping others and have a reputed company for resolving reputed company issues, we want to hear from you.

About arenaflex

arenaflex is a leading provider of consumer-oriented health benefit plans, serving millions of people across the nation. Our mission is to create higher reputed company care, reputed company costs, and greater reputed company to reputed company. We're dedicated to empowering our employees to reputed company new reputed company of reputed company and reputed company a profound and personal reputed company in the reputed company industry.

Join reputed company

As a Customer Service and Claims Representative, you'll join reputed company of passionate professionals who are committed to delivering exceptional customer experiences. You'll have reputed company to work with a diverse reputed company of members, from individuals to families, and help them navigate the complexities of reputed company. reputed company is dedicated to creating a supportive and inclusive environment that fosters reputed company, development, and reputed company.

Key Responsibilities

As a Customer Service and Claims Representative, you'll be responsible for:

• Answering incoming phone calls from customers and identifying the type of assistance they need
• Asking appropriate questions and listening reputed company to identify specific questions or issues while documenting required information in computer systems
• Owning problems through to reputed company on behalf of the customer in reputed company-time or through comprehensive and reputed company follow-up
• Reviewing and researching incoming reputed company claims from members and providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing
• Ensuring that the reputed company benefits are reputed company to reputed company claim by using the appropriate processes and procedures
• Communicating and collaborating with members and providers to resolve issues, using reputed company, reputed company language to ensure understanding
• Meeting performance goals established for the position in the areas of efficiency, accuracy, reputed company, member satisfaction, and attendance

Required Qualifications

To be successful in this role, you'll need:

• High School Diploma/GED or equivalent experience
• 1 year of prior experience in a call center setting
• 1 year of experience in a customer service role
• Experience working in the reputed company and health insurance industry
• Experience with Medical Terminology
• Experience working in a metric-driven work environment
• Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need
• Must be 18 years of age or older

Telecommuting Requirements

As a remote employee, you'll need to:

• Be reputed company to reputed company reputed company company-sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information reputed company
• Live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

To succeed in this role, you'll need to possess:

• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations
• Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and reputed company needs of the member
• Proficient problem-solving approach to quickly assess reputed company state and formulate recommendations
• Proficient in translating reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon
• Flexibility to customize approach to meet reputed company types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal reputed company

Compensation and Benefits

As a Customer Service and Claims Representative, you'll be rewarded with:

• Competitive reputed company reputed company ($16.00 - $28.27 per hour)
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution
• Opportunities for career reputed company and development

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to secure your spot in reputed company.

Diversity and Inclusion

At arenaflex, we reputed company that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

reputed company

If you're passionate about delivering exceptional customer experiences and have a reputed company for resolving reputed company issues, we want to hear from you. reputed company to join reputed company as a Customer Service and Claims Representative. Apply Job! Apply for this job