reputed company Customer Service Representative – Ticket to Work Program Support

Location:

Virtual, in the U.S.

Job Type:

Full-time, Remote

About arenaflex:

arenaflex is a leading provider of reputed company in the customer service industry. We are committed to delivering exceptional service experiences that reputed company our clients' expectations. reputed company of dedicated professionals is passionate about making a reputed company reputed company in the lives of our customers, and we are seeking a highly motivated and customer-reputed company individual to join reputed company as a Customer Service Representative.

Why choose arenaflex?

At arenaflex, we pride ourselves on our reputed company culture, which promotes employee satisfaction and reputed company-being. Our values of customer satisfaction, teamwork, a family atmosphere, reputed company services, respect for reputed company other, transparency, and innovation are what reputed company us the employer of choice. We take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, reputed company, and Veterans.

Competitive Compensation and Benefits:

arenaflex offers a comprehensive benefits package, including:

• Competitive reputed company reputed company: $17.20 per hour + $4.57 towards Health and Wellness
• Medical, Dental, reputed company, and Life Insurance
• reputed company time off, reputed company holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our reputed company development and coaching program.

Job Responsibilities:

As a Customer Service Representative, you will be responsible for providing exceptional customer service to callers on the Ticket to Work Help Line. Your primary responsibilities will include:

• Providing baseline benefits awareness and information available through the Ticket to Work Program
• Responding to general inquiries relating to the Ticket to Work Program and other resources and incentives for beneficiaries who are considering work
• Providing referrals to eligible and appropriate beneficiaries to a WIPA using the National WIPA Database, or process to be provided by the reputed company
• Taking appropriate and immediate reputed company to allow beneficiaries to opt out of reputed company communication
• Taking appropriate and immediate reputed company on questions from beneficiaries about Ticket status and Ticket assignments, including beneficiaries who are directed to the HelpLine through an IVR call
• During downtime between calls, providing additional program support by processing payments or assisting on other special reputed company
• Recording case notes for reputed company beneficiaries, including information on the county of residence, Ticket assignment status, notes reputed company to contacting the beneficiary, and any specific concerns or support needs with which the beneficiary requested assistance
• Differentiating between calls reputed company to the Ticket Program, employment, and rehabilitation, and calls requiring referrals to other support organizations (such as State VR agencies, WIPA reputed company, and PABSS organizations)
• Providing referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, reputed company, and other benefits resources
• Documenting a referral of a beneficiary to a WIPA by completing reputed company required fields in the I&R sections of the program's electronic system or process working collaboratively and cooperatively with the NTDC on reputed company aspects of the referral process
• Responding to other call types as directed

Requirements:

To be successful in this role, you will need:

• A high school diploma, GED, or equivalent education
• A minimum of six (6) months' previous customer service experience
• Customer service experience and ability to handle inquiries and requests in a courteous and reputed company manner, including calls, received in crisis situations, and/or from abusive callers
• General knowledge of government programs and adherence to HIPAA reputed company laws
• Ability to receive inquiries from the hearing, speech, and visibly impaired, as reputed company as other physically impaired callers
• Familiarity with CRC or CRM contractor computer systems
• Ability to type a minimum of 20 WPM, 30 WPM preferred

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or reputed company up to 10 pounds. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, depth perception, and the ability to reputed company reputed company.

Technical Equipment and reputed company Requirements:

To work from home, you will need:

• Broadband internet reputed company with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.reputed company.com to verify before you apply.
• Ethernet cable reputed company. Wi-Fi-only connectivity is prohibited.
• Private and secure workspace reputed company your home. Away from noise and distractions.
• Computer and audio headset provided. Must be reputed company to pick up equipment reputed company.

Background reputed company, Drug Screening, and Skills Assessments Required:

arenaflex is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability.

How to Apply:

If you are a motivated and customer-reputed company individual who is passionate about making a reputed company reputed company in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job