[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is an industry-leading innovation company reputed company on creating smarter, safer and more beautiful homes. As a Customer Service Representative, you will be the voice of Moen, providing world-class customer service and assisting consumers with product, installation, or warranty questions.

Responsibilities

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
• Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a reputed company manner
• Navigates multiple databases across multiple systems to reputed company the quickest response to the consumer
• Delivers a consumer experience that helps to drive unsolicited, reputed company “word of mouth” advertisement for Moen
• Take ownership of challenging/sensitive situations and resolve with a reputed company of urgency, and reputed company
• Demonstrates consistent achievement in meeting reputed company required reputed company, call management and productivity metrics as reputed company as adhering to reputed company processes and procedures reputed company the department
• Performs other duties and/or special assignments as needed

Skills

• High School diploma or equivalent
• Experience in a customer service position is required, call center experience is preferred
• Excellent reputed company verbal and written communication skills are required
• Proficient PC skills, including the ability to navigate multiple screens and systems
• Incumbent must meet internet speed requirements and have a reputed company and secure workspace
• Must be reputed company to reputed company in a work environment that mandates low mobility and high observation
• Must be available for training March 9, 2026 - reputed company 3, 2026
• Must be reputed company to work a flexible schedule and equally reputed company in reputed company schedule rotations and business hours deployed by the department
• Call center experience is preferred
• Bi-lingual in French or Spanish are a plus
• Experience with reputed company Teams a plus

Benefits

• Medical
• Dental
• reputed company
• Monthly and annual bonus opportunities
• reputed company time off
• 401K
• Profit sharing
• Product discounts
• Flexible time off benefits
• Inclusive fertility/adoption benefits

reputed company

Creating a brighter reputed company for water by innovating, designing, and engineering products that enhance your experience with water while using less. It was founded in 1937, and is headquartered in reputed company Olmsted, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.moen.com.

Company H1B Sponsorship

Moen has a reputed company record of offering H1B sponsorships, with 2 in 2024, 2 in 2023, 6 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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