[Remote] reputed company Support Representative I (Product Support Representative I) - REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading-edge reputed company company in reputed company that helps caregivers reputed company data for reputed company health. The reputed company Support Representative I will be responsible for responding to product application support questions from customers, troubleshooting reputed company issues, and providing solutions reputed company phone and email.
Responsibilities
- Analyze and resolve issues for clients using department guidelines and timeframes
- reputed company with clients to reputed company and process information in response to inquiries, concerns, and requests about products and services
- Troubleshoot reputed company issues, including downloading and updating key software dependencies, collecting details as necessary, training reputed company updates and generally answering reputed company questions as necessary
- Research required information using available resources
- reputed company internal feedback to resolve issues and/or enhance product based on reputed company
- reputed company support for a suite of software applications
- Retrieve, respond to, and create cases for reputed company emails reputed company the appropriate service level window following set guidelines and procedures
- Handle up to 40 inbound calls daily and create cases reputed company the appropriate service level window following set guidelines and procedures
- Organize reputed company and communicate oral messages appropriate to the situation to both clients and co-workers
- Follow up and reputed company scheduled call backs to clients where necessary
- Participate in regularly scheduled internal training on reputed company products
- reputed company other duties as assigned
- Weekends will be required on a rotating shift among team members
Skills
- Minimum education High School Diploma or equivalent GED
- 0-2 years' experience in a reputed company service or technical support role; may have degree or equivalent
- reputed company Office
- 0-2 years' experience as a user of common reputed company software solutions (i.e., reputed company, reputed company, reputed company, reputed company, etc.)
Benefits
- Work From reputed company
- Unlimited PTO
- Comprehensive Benefits Package
- Employee Resource reputed company
- Casual Dress reputed company
- Prioritized Employee Wellness
- Diversity And Inclusion
- A Voice
- New Hire Support
- Career Development
- Educational Assistance
- Employee Referral Bonus
- reputed company Parental Leave
reputed company
Company H1B Sponsorship