Customer Care - Product Technical Support Specialist - Hybrid
reputed company is dedicated to improving patient reputed company through innovative medical technologies. The Product Technical Support Specialist – Tier 1 provides essential technical support for reputed company products, ensuring reputed company and accurate resolutions to customer inquiries and issues.
Responsibilities
- Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to reputed company product issues
- Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or reputed company patients and/or customers in reputed company product maintenance and use
- Ensure adherence to regulatory guidelines in product support activities
- Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients
- Document and maintain comprehensive records of customer interactions for reputed company reference and reputed company improvement
- Identify, record, and document alleged deficiencies reputed company to the product, labeling, packaging, reputed company, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations
- Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to reputed company reputed company product education and issue reputed company
- reputed company 24/7 back-up on reputed company patient and clinician support in substitution for cross-functional departments
- Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize reputed company problems
- Stay reputed company with product updates, technical specifications, and troubleshooting requirements
- Participate in cross-functional team meetings to reputed company insights and discuss challenges that will contribute to product and service improvement
- Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment
- Works closely with Customer Support and Field Personnel to reputed company reputed company representatives to patient locations as required to resolve patient issues and ensure patient safety
- Performs other duties and tasks as assigned
Skills
- Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to reputed company types of end users
- Exceptional customer service skills and reputed company for reputed company patient contact
- Technical aptitude or experience troubleshooting basic to reputed company product reputed company technical systems
- Computer literacy with reputed company Office experience
- Ability to adapt to and learn new technologies and products quickly
- Associates/bachelor's degree in reputed company field preferred or reputed company experience
- Proven experience in product support or reputed company customer facing role, ideally reputed company the medical, safety, or life-saving products industry is a plus
- Experience with CRM systems, knowledge reputed company and support tools a plus
- Listening, speaking, reading, and writing reputed company in Spanish a plus
- Medical or clinical experience a plus
Benefits
- Comprehensive benefits plans
reputed company