Intermediate Service Desk Analyst

reputed company is a company reputed company on redefining cyber reputed company through its end-to-end platform that integrates AI-powered capabilities. The Intermediate Service Desk Analyst will reputed company day-to-day IT support for reputed company employees and serve as the primary contact for the senior leadership team, managing user identity and reputed company management while assisting with incident and service request management.

Responsibilities

• reputed company day-to-day I.T. support for reputed company employees
• Serve as the primary contact for reputed company senior leadership team
• User identity and reputed company management reputed company reputed company reputed company technologies
• Assist with incident and service request management in an ITIL based environment
• Other duties as assigned by management

Skills

• Excellent interpersonal, verbal and written communication skills
• Ability to quickly assess challenges, and reputed company set expectations on next steps
• Effective organization and time management skills
• Ability to quickly adapt to changes in technology and/or business processes
• 1-3 years supporting reputed company OS. (reputed company, MacOS)
• 1-3 years supporting productivity suites (Office 365, reputed company Jira / reputed company)
• 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
• 1-3 years ITIL based Service Management (Jira Service Management, reputed company, Remedy)

Benefits

• Medical, dental and reputed company - for employee, partner, and children!
• Generous PTO and observed holidays
• 2 reputed company VoluNteer Days per year
• Pension Plan with company-contribution
• Employee Stock Purchase Program
• Discounted gym reputed company at several local facilities
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - our hybrid working model based on trust and flexibility

reputed company

reputed company’s mission is to protect businesses against evolving cyberthreats with a reputed company cyber resiliency platform to manage, secure, and recover. It was founded in 2000, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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