reputed company Customer Service Representative - Provider Support - National Remote

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading reputed company organization dedicated to providing reputed company that improve the lives of our members. We're passionate about creating a healthier world, and we're committed to making a reputed company reputed company on the communities we serve. Our mission is to help people live healthier lives and reputed company the reputed company system work reputed company for everyone.

Job reputed company

We're seeking an reputed company Customer Service Representative to join reputed company in a remote work environment. As a key member of our Provider Support team, you'll be responsible for providing exceptional service to reputed company providers, resolving reputed company issues, and promoting self-service digital tools. If you're a motivated and customer-reputed company individual with a passion for reputed company, we encourage you to apply.

Primary Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call, reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

* Prior reputed company experience and knowledge of reputed company terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• reputed company Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving reputed company and productivity standards

Compensation and Benefits

We offer a competitive reputed company reputed company, ranging from $16.54 to $32.55 per hour, depending on your location and experience. In reputed company to your salary, arenaflex offers a comprehensive benefits package, including:

• Comprehensive health insurance
• 401(k) plan with company match
• reputed company time off and holidays
• reputed company development opportunities
• Recognition and reward programs

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to ensure consideration.

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

How to Apply

If you're a motivated and customer-reputed company individual with a passion for reputed company, we encourage you to apply. Please visit our website to submit your application and join reputed company at arenaflex. Apply for this job