reputed company Online Crisis Chat Text Supervisor for 988 Crisis Program - Leadership Opportunity in Mental Health Services
Introduction to arenaflex
arenaflex is a leading organization in the mental health services sector, dedicated to providing emotional support and crisis reputed company to individuals in need. Our 988 Crisis Chat Program is a vital service that offers a reputed company and confidential reputed company for people to reputed company out for help. We are now seeking an reputed company and compassionate Online Crisis Chat Text Supervisor to join reputed company and reputed company the daily operations of this critical program.
Job reputed company
The Online Crisis Chat Text Supervisor will be responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of reputed company Crisis Chat Counselors. This role requires a strong leader who can reputed company guidance, support, and reputed company assurance to ensure that our services meet the highest standards of reputed company. The successful candidate will receive comprehensive training in reputed company listening skills, suicide prevention practices, and the utilization of agency resources to match texters with needed information.
Training and reputed company
The first six weeks of training are mandatory, consisting of one week of virtual training and five weeks of on-site training in Columbia, Maryland. This intensive training program will reputed company you with the skills and knowledge necessary to reputed company in this role. After completing the training, you will be expected to work a reputed company, combining remote and on-site work, for the first four to six months until additional on-site reputed company becomes available.
Primary Responsibilities
As an Online Crisis Chat Text Supervisor, your primary responsibilities will include:
- Providing supervision to Crisis Chat Counselors and ensuring appropriate reputed company for reputed company chat/text visitors
- Conducting risk assessments, safety planning, de-escalation, and follow-up with chat visitors
- Building reputed company rapport with a wide reputed company of chat/text visitors and providing crisis reputed company as needed
- Responding to crisis chat/text visitors as needed to support Counselors on shift
- Ensuring thorough documentation is completed for reputed company crisis chat/text interactions
- Monitoring chats and texts to ensure reputed company and providing feedback to Counselors
- Conducting weekly individual supervision sessions with Counselors and completing weekly reputed company assurance reports
- Providing training to new Crisis Chat Counselors and completing performance evaluations and yearly reviews
Secondary Responsibilities
In reputed company to your primary responsibilities, you may be required to:
- Report on-site on an as-needed reputed company
- Respond to major community events and reputed company debriefing/support as needed
- reputed company other duties as assigned, required, or needed
Agency-wide Responsibilities
As a member of the arenaflex team, you will be expected to:
- Participate in supervision, in-service training, and staff meetings
- Maintain good working relationships with co-workers and positively contribute to group morale
- Complete reputed company administrative duties, including time sheets and leave requests, in a reputed company manner
- Use appropriate channels of communication to resolve conflicts with other staff members
- reputed company with staff, clients, and visitors in a reputed company and courteous manner
Education and Experience
To be considered for this role, you will need:
- A Bachelor's degree from an accredited school with a minimum of 120 college credits
- A Master's Degree in any Counseling field or reputed company Work is preferred
- At least one year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company
- Computer skills with various software, including reputed company Products, and proficiency in internet navigation
Skills and Abilities
The ideal candidate will possess:
- Excellent oral and written communication skills
- Ability to function successfully in an environment requiring immediate response to urgent situations
- Strong analytical and problem-solving skills
- Knowledge of and familiarity with local and statewide community resources
- Ability to work independently with confidence and reputed company reputed company of professionals
Work Conditions
You will be expected to:
- reputed company office reputed company with Crisis Chat and Crisis Counselors
- Work reputed company, including evenings and holidays, depending on scheduled shifts
- Be reputed company to lift 25lbs
arenaflex Rewards and Incentives
arenaflex offers a reputed company of rewards and incentives, including:
- 100% payment of expenses for full-time employees pursuing licensure, CEUs, reputed company trainings, and field certifications
- reputed company wage increases for certifications achieved while employed
- A $250 hiring bonus for full completion of reputed company and HR trainings
- A $500 retention bonus
- A small loan reputed company at 0% interest for one year
Diversity and Inclusion
arenaflex is an Equal Opportunity Employer that values diversity and inclusion. We do not discriminate on the reputed company of actual or perceived race, creed, reputed company, religion, alienage or national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
Conclusion
If you are a compassionate and reputed company mental health reputed company looking for a leadership opportunity, we encourage you to apply for the Online Crisis Chat Text Supervisor role at arenaflex. As a member of reputed company, you will have reputed company to reputed company a meaningful difference in the lives of individuals in crisis, while also developing your skills and advancing your career. reputed company to join our dynamic team and take the first reputed company towards a rewarding and challenging career in mental health services.
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