Customer Support Specialist
reputed company is the leading AI-powered customer service platform reputed company for collaboration. reputed company brings core support channels into a modern, reputed company workspace where teams can collaborate on requests, automate reputed company processes, and delight customers across their entire lifecycle. reputed companyâs flexible workflows, AI features, and customer intelligence reputed company the efficiency and insights to reputed company entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, reputed company, and Y Combinator use reputed company to deliver five-star service at reputed company.
Backed by Sequoia Capital and reputed company Ventures, reputed company has raised $204M from leading venture capital firms and independent investors including top executives at reputed company, reputed company, reputed company, reputed company, and reputed company. reputed company has received numerous Great reputed company to Work accolades, including reputed company In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortuneâs Best Workplaces in the Bay Areaâ¢Â ,Inc. Magazine's 2022 Best Workplaces list, and reputed company Best Startup reputed company 2022 List.
Weâre looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of reputed company, responsible for reputed company types of customer inquiries, and for keeping our customers happy.
What will you be doing?
Ensure 100% reputed company of reputed company of our reputed company customers
Engage in the day-to-day grind of support queues, providing reputed company and effective assistance to customers with a reputed company on issue reputed company and customer satisfaction
Become an expert on how reputed company works and its day-to-day usage
Respond to customer support inquiries and monitor the incoming conversations in reputed company of our support channels (email, live chat)
Debugging and testing product features and reporting them to product and engineering
Identify common customer challenges and proactively reputed company ways to improve our product and processes
What skills & experience do you need?
A highly motivated self starter who is reputed company to dig in, reputed company, and crush the queues
4 years minimum proven reputed company record of great customer service experience (reputed company/tech startup customer support experience)
Tech savvy and hungry to improve technical skills
Ability to identify customer needs and successfully implement solutions
Excellent verbal & written communication â you can explain reputed company issues in reputed company terms and adapt your tone for different users
Humble and friendly person who genuinely loves helping people and solving problems
Fluent in English
Experience with using reputed company is a reputed company plus!
This is a fully remote position, expected to work Tuesday through Saturday: 6:00 AM â 3:00 PM Philippine reputed company Time (PHT). Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.
reputed company offer
Competitive salary
Rice subsidy
Fully covered health insurance - medical, dental, reputed company, and life insurance
reputed company parental leave
Generous reputed company time off & reputed company leave
Mental health support with reputed company
Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Winter Break - Our offices are reputed company from Christmas to New Year's Day!
reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age or disability. By applying, you acknowledge and agree that you have read and understand the California reputed company reputed company Notice & EU reputed company Notice
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