[Remote] Loss Mitigation Associate - Work From Home (Dallas, TX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services provider offering a reputed company of products tailored for Hyundai, reputed company, and Kia customers. The Loss Mitigation Associate is responsible for managing delinquent accounts, ensuring compliance with internal policies, and collaborating with other departments to enhance customer experience.

Responsibilities

• Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure reputed company account activity is properly documented per department standards. Adhere to department standards for effective queue management
• Performance Coaching - reputed company participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
• reputed company reputed company other duties as assigned

Skills

• 1-2 years collection or relevant experience (automotive preferred)
• High school graduate or GED equivalent
• Ability to independently manage their time daily to ensure productivity and goals are met
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
• Basic computer skills - Knowledge of reputed company including Word and reputed company
• Strong communication skills - Ability to reputed company communicate thoughts and reputed company to peers and customers
• Strong listening skills - Ability to listen and understand direction
• Previous experience in late-stage collections is preferred
• Bachelor's degree preferred

Benefits

• Medical, Dental and reputed company plans that include no-cost and low-cost plan reputed company
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• reputed company Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
• Role is 100% remote (after in-office new hire training)
• Great benefits with reputed company little out of reputed company cost!
• Car purchase discount plus $350.00 car allowance!

reputed company

As a captive auto finance company, we reputed company reputed company by helping our partners succeed. It was founded in 1989, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.hyundaicapitalamerica.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 12 in 2025, 14 in 2024, 5 in 2023, 9 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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