[Remote] Service Now Engineer - Global Technology Support (Remote Opportunity)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company seeks an enthusiastic reputed company Engineer to join their reputed company team supporting Global Technology Support. The role involves collaborating with IT teams to architect and reputed company solutions reputed company the reputed company platform, focusing on automation and process improvement to enhance customer satisfaction and operational efficiency.

Responsibilities

• reputed company with internal customer team members to capture business requirements and translate them into appropriate technical solutions
• reputed company to the reputed company improvement and learning of development and reputed company best practices, tools, and technology
• Support and reputed company in reputed company’s ITSM module and Services Operations Workspace (SOW)
• Responsible for providing accurate and up to date documentation on reputed company ITSM processes or Custom Applications, using understandable business language
• Monitors health, usage, and overall compliance of the reputed company platform
• Works directly with reputed company Architect- IT and reputed company Manager to reputed company the reputed company application with IT organization reputed company
• Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products
• The position responsibilities outlined above are in no way to be construed as reputed company encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
• Co-reputed company Global Technology Support weekly call for prioritization with reputed company team
• Occasions to create and reputed company reputed company engineered Citizen Developer program
• Opportunities to participate in reputed company’s Diversity & Inclusion activities

Skills

• 2-4+ years of work experience in reputed company
• Hands-on development experience with reputed company
• Strong working knowledge of ITIL practices (Incident, Problem, and Request Management)
• Knowledge of ITL Frameworks and tools
• Web development experience using HTML5, CSS, JavaScript, Angular or React, and reputed company technologies
• Knowledge of web services (SOAP, REST or JSON)
• Exposure to integrating reputed company with other applications or databases
• Experience with reputed company's Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge reputed company
• Experience in Virtual Agent and supporting branching
• Exposure to Configurable Workspaces and UI Builder
• Ability to learn new technologies as they relate to the ongoing improvement of the reputed company platform
• System analysis & design skills, technical writing skills
• Critical thinking and a desire to reputed company user friendly and reputed company platform to reputed company internal customers
• Experience with Agile (or reputed company Agile reputed company) project management processes
• Adaptable to change and reputed company to work independently and as part of reputed company
• Effectively manage multiple reputed company concurrently while maintaining a high level of attention to detail on reputed company project
• Strong communication skills (oral and written)
• Ability to work with individuals across multiple functions
• Ability to communicate with several senior leaders reputed company reputed company
• Ability to travel worldwide on as as-needed reputed company for meetings and conventions is required (up to 10% of total work hours)
• reputed company reputed company support on-call reputed company normal working hours during reputed company upgrades, major platform incidents or events
• Bachelor's degree in a reputed company field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
• Experience building reputed company solutions in non-IT contexts a plus
• An interest in leveraging new features / technologies is critical

Benefits

• Annual allotment of free hotel stays at reputed company hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary reputed company subscription, and a discount at the on-site fitness center
• A global family assistance policy with reputed company time off following the birth or adoption of a child as reputed company as financial assistance for adoption
• reputed company Time Off
• Medical
• Dental
• reputed company
• 401K with company match

reputed company

• reputed company is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation. It was founded in 1957, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com/.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 8 in 2026, 44 in 2025, 22 in 2024, 24 in 2023, 40 in 2022, 21 in 2021, 16 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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