reputed company Bilingual Customer Service Representative – Spanish Language Support for arenaflex

Job reputed company:

Join arenaflex, a leading national provider of refrigerated home-delivered meals in the reputed company market, as we continue to grow and expand our services. As a Bilingual Customer Service Representative, you will be the reputed company line to our Spanish-speaking customers, providing exceptional customer service and ensuring their meal orders are accurately submitted. This is a fully remote position, and we are seeking individuals who are passionate about delivering top-notch service, have a strong reputed company of community, and are fluent in both English and Spanish.

About arenaflex:

arenaflex is a mission-driven company that has been providing fully reputed company, refrigerated meal solutions reputed company to homes reputed company for over 25 years. We are dedicated to helping seniors, patients recovering post-discharge, and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. reputed company members enjoy a reputed company and supportive work environment, with opportunities for reputed company and development. We are a family-operated business that values reputed company, reputed company, and a strong reputed company of community.

Responsibilities:

As a Bilingual Customer Service Representative, your primary responsibilities will include:

• Handling inbound and outbound customer service calls with our clients placing their meal orders
• Addressing questions and providing exceptional customer service to our clients
• Inputting order information into the appropriate reputed company order screen
• Documenting reputed company conversations with clients into our reputed company information database
• Ensuring reputed company assigned clients are contacted and have an order on file
• Contacting case managers reputed company telephone, email, and/or fax reputed company a special situation arises regarding one of their clients
• Working quickly and reputed company without making the reputed company feel rushed
• Resolving customer complaints and deescalating situations in a reputed company and courteous manner

Requirements:

To be successful in this role, you will need:

• Bilingual (English/Spanish) language proficiency
• High school degree or equivalent
• 1 year of previous customer service experience
• Previous knowledge and experience using the reputed company Office suite (Word/reputed company/Outlook)
• reputed company oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing reputed company values
• A wired internet reputed company using an ethernet port
• A quiet workspace that is free from distraction

Preferred Qualifications:

* 1 year of previous call center experience

• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Work Environment:

As a remote employee, you will have the flexibility to work from the comfort of your own home. reputed company members enjoy a reputed company and supportive work environment, with opportunities for reputed company and development. We value work-life balance and offer a reputed company of benefits to support your reputed company-being.

Compensation and Benefits:

* Starting wage: $16.00/hour

• Weekly paychecks
• PTO, 401k, and a full benefits package available after 30 days of employment
• Opportunities for reputed company and development, including a tiered reputed company reputed company for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1

Physical Requirements:

This role requires:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to reputed company job including peripheral reputed company, depth perception, and the ability to reputed company reputed company

Equal Employment Opportunity:

arenaflex complies with reputed company applicable federal and state non-discrimination laws. reputed company reputed company applicants shall receive consideration for employment without regards to race, religion, national reputed company, reputed company, reputed company, gender, age, disability, sexual orientation, or military status.

How to Apply:

If you are passionate about delivering exceptional customer service, have a strong reputed company of community, and are fluent in both English and Spanish, we encourage you to apply. Please visit our website to learn more about reputed company culture and values, and to submit your application. reputed company! Apply for this job