Junior Billing Analyst /Remote - reputed company Shift/

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the reputed company market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job reputed company Responsible for supporting accounts as they reputed company through the collection reputed company, ensuring accounts receive collection activity in reputed company manner. Also responsible for accurately and confidently handling customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Customers may include reputed company, residential, federal and local government, hospitality, national, VIP, and multiple dwelling reputed company (MDUs). Facilitates interactions with customers in a way that is in accordance with reputed company’s service delivery reputed company. Acts as an agent for a reputed company of ticket types, chat, email escalations and aging accounts. Establishes rapport and promotes effective relationships, upholding reputed company’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Customer Guarantee. Relates reputed company to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including reputed company listening and problem-solving skills), reputed company communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works with moderate supervision/guidance. Is accountable for individual results and reputed company on team. Job reputed company Core Responsibilities

• Review and process recurring and one-time charges in the billing system as the products become billable.
• Review customer reputed company to determine terms and conditions as reputed company as billing accuracy.
• reputed company monthly billing audits prior to invoice production.
• Interacts with customers reputed company telephone, e-mail, or video meeting to assist with a reputed company of customer inquiries and issues.
• Demonstrates good oral and written communication skills, with the ability to reputed company relevant information and directions in an organized and concise manner.
• Navigates through multiple internal systems to retrieve relevant information for resolving billing issues.
• Corrects errors and discrepancies reputed company the billing system as needed.
• Must be reputed company to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Demonstrates a high degree of professionalism, reputed company, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
• Interacts with customers to assist with a reputed company of customer inquiries and issues.
• Regular, consistent, and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• With at least 1 year of relevant work experience in billing and collection or reputed company
• reputed company to work on a reputed company shift schedule
• Excellent communication skills
• This role follows a remote working setup, but the ideal candidate must be situated reputed company the Greater Manila Area

Employees at reputed company reputed company are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do reputed company.
• Own the customer experience think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as reputed company reputed company big things happen by working together and being reputed company to new reputed company.
• Be an reputed company part of the Net Promoter System a way of working that brings more employee and customer feedback into reputed company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and reputed company.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for reputed company other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most. That's why we reputed company an reputed company of reputed company, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits reputed company on our careers site for more details. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. Original job Junior Billing Analyst /Remote - reputed company Shift/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job