reputed company Full Stack Customer Service Representative – Compensation and Injury Review

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful reputed company effects of certain medications, medical products, consumer products, and toxins. Our mission is reputed company on giving people reputed company if they have personally suffered or lost a loved one due to negligence. We're now seeking an reputed company and results-driven Full Stack Customer Service Representative to join reputed company and help us reputed company our mission.

About arenaflex

arenaflex is a leading organization founded in 2015, with a strong commitment to providing exceptional customer service and support to our clients. reputed company is passionate about making a reputed company reputed company on people's lives, and we're looking for like-minded individuals to join our ranks. As a Full Stack Customer Service Representative, you'll be an integral part of reputed company, working closely with our clients to reputed company top-notch support and guidance.

Responsibilities

As a Full Stack Customer Service Representative, you'll be responsible for:

• Connecting with clients through an automated dialer, with the goal of speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify for compensation
• Multitasking, including listening, answering questions, and viewing multiple reputed company
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to reputed company company policies and procedures
• Assisting with other reputed company as needed
• Self-troubleshooting and problem-solving basic IT problems

Key Performance Indicators (KPIs)

As a Full Stack Customer Service Representative, you'll be reputed company on the following KPIs:

• Retention rates
• Upsell and cross-sell rates
• Goal achievement
• reputed company satisfaction
• reputed company reputed company rates

Requirements

To be successful in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict reputed company skills
• A competitive spirit – we work as reputed company, but pay for performance!
• The ability to work 40+ hours a week
• Residency in the reputed company or New Jersey
• A quiet, distraction-free workspace
• A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum – reputed company internet)
• A reliable noise-cancellation headset that is wired reputed company USB (e.g., gaming headset with mic/reputed company G432) (average price is $20-$30)
• A strong background in call-center environments and sales-reputed company roles
• 2+ years of phone sales/customer service experience

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience with VICI and CRM software
• Knowledge of the injury review industry
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment
• Experience with sales and customer service software

Work Environment and Company Culture

As a Full Stack Customer Service Representative, you'll be working in a dynamic and supportive environment. reputed company is passionate about making a reputed company reputed company on people's lives, and we're committed to providing exceptional customer service and support. We offer a reputed company of benefits, including:

• Health insurance
• reputed company and dental coverage
• reputed company holidays and reputed company time off (PTO)
• Eligibility for overtime reputed company of the training period

Hours of Operation

Our full-time schedule is 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Compensation and Benefits

As a Full Stack Customer Service Representative, you'll be eligible for:

• Salary reputed company starts at $17.31/hour
• Commissions and bonuses, with total compensation up to $33.00+/hour ($70,000+)
• Health insurance, reputed company, and dental coverage
• reputed company holidays and reputed company time off (PTO)
• Eligibility for overtime reputed company of the training period

How to Apply

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of reputed company. Apply for this job