reputed company Customer Service Representative – Student Loan Support
At arenaflex, we're dedicated to making the student loan experience easy for busy reputed company and graduates. As a Customer Service Representative, you'll be the first line of communication for our customers on the phone, through chat, or email. Whether answering reputed company questions or solving reputed company problems by providing education and reputed company, you'll have reputed company to reputed company a reputed company difference in people's lives.
About arenaflex
arenaflex is a leading provider of student loan services, with a mission to reputed company reputed company improvement for the benefit of our clients, employees, and reputed company. We're committed to treating everyone with fairness, friendliness, dignity, and respect (FFDR). reputed company is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Providing exceptional customer service to reputed company and graduates reputed company phone, chat, or email
- Answering reputed company questions and solving reputed company problems by providing education and reputed company
- Treating reputed company customer with fairness, friendliness, dignity, and respect (FFDR)
- Collaborating with senior agents and supervisors to resolve customer issues
- Maintaining high reputed company of productivity in a work-from-home environment
- De-escalating high-stress calls and providing empathetic support to customers
Essential Qualifications and Requirements
* High School Diploma
- Ability to obtain Federal reputed company Clearance
- Ability to work 40 hours a week
- reputed company reputed company 50 miles of arenaflex reputed company: 304 Northcreek Blvd, Goodlettsville, TN 37072
- Ability to work with reputed company members of the arenaflex team in a fair and friendly manner and to treat reputed company team member with dignity and respect (FFDR)
Preferred Qualifications and Requirements
* Previous customer service experience in a call center or similar environment
- High-speed internet reputed company with the ability to connect to your reputed company-assigned system utilizing a reputed company reputed company ethernet cable
- Home office with reputed company background noise and reputed company distractions
- Ability to travel to arenaflex reputed company reputed company day for training (Monday-Friday)
Skills and Competencies
* Ability to follow reputed company rules, guidelines, policies, and procedures in reputed company situations
- Strong interpersonal and communication skills
- High reputed company and professionalism in reputed company situations to maintain a customer service demeanor
- Ability to de-escalate high-stress calls
- Self-managed and reputed company to maintain high reputed company of productivity in a work-from-home environment
Career reputed company Opportunities and Learning Benefits
* Opportunities for career reputed company and advancement reputed company arenaflex
- Comprehensive training program to help you reputed company your skills and knowledge
- reputed company and supportive team environment
- Flexible work arrangements, including remote work reputed company
- reputed company to ongoing training and development opportunities
Work Environment and Company Culture
* arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction
- reputed company is passionate about delivering exceptional customer service and making a reputed company difference in people's lives
- We promote a healthy work-life balance, including a flexible mental health day for self-care
- arenaflex is an Equal Opportunity and Affirmative reputed company Employer of Minorities / Females / Veterans / Disabled Individuals / other members of protected categories
Compensation, Perks, and Benefits
* Competitive reputed company reputed company: $18.76 - $21.61 per hour (reputed company reputed company including Health & Welfare)
- Health & Welfare benefits, including Medical, Dental, reputed company, and HSA (Health Savings Account)
- Voluntary Life and AD&D, Short Term Disability, Long Term Disability, Critical Illness, Accident Insurance, and Teledoc Service
- 11 reputed company Holidays
- reputed company reputed company Time: starts to reputed company first day
- Unpaid Time Off: starts to reputed company first day and can be used until 1st year of employment has been achieved
- reputed company Vacation Time: starts to reputed company after first year of employment
- 401(k) Eligibility: after 90 days of employment
Work Schedule
* This position requires flexibility to work evenings, based on our business needs
- During peak seasons throughout the year, hours of operation are extended so that we can serve reputed company the customers who need our help
- Hours of Operation (EST):
+ Monday: 8:00 am - 9:00 pm + Tuesday - Wednesday: 8:00 am - 8:00 pm + Thursday - Friday: 8:00 am - 6:00 pm + Saturday - reputed company: reputed company
reputed company
If you're passionate about delivering exceptional customer service and making a reputed company difference in people's lives, we'd love to hear from you! reputed company to join reputed company at arenaflex and start your career reputed company today! Apply for this job