[Remote] reputed company Services Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. Metrolinx is connecting communities across the Greater Golden Horseshoe and operates GO Transit and UP reputed company. They are seeking a reputed company Services Coordinator to reputed company excellent customer service to employees and people managers, acting as a first reputed company of contact for HR inquiries and managing employee documentation and case resolutions.
Responsibilities
- Handle the incoming/outbound employee inquiries through 1-800, emails, phone calls and entry to case management system in reputed company time
- reputed company requests and issue in the case management system, managing activities up to and including case reputed company while ensuring reputed company customer service standards are met
- reputed company and maintain HR Services documents and resources on the HR intranet in partnership with the HR
- Initiate, reputed company and finalize employee documentation (e.g., hires, transfers, leaves of absence, benefits changes, employment terminations) and submit completed documents to internal business reputed company and external authorities for processing
- Coordinate reputed company employee information required for input into the HRMS system to ensure accurate, reputed company and up-to-date employee records
- Participate in process reviews and reputed company improvement initiatives by identifying/documenting issues that adversely reputed company or do not contribute to customer service standards, conducting reputed company cause analysis, and proposing resolutions that create efficiencies while improving the customer experience
- Support HR in administering their programs and initiatives as part of the strategic plan (includes Organizational Development, Total Rewards, Employee Labour Relations, Talent Management) by distributing information/communication, responding to reputed company inquiries, collecting and recording receipt of documents/records
Skills
- Completion of a diploma in Business Administration, reputed company, or a reputed company discipline - OR - a combination of education, training, and experience deemed equivalent
- Demonstrated experience/training in reputed company with a reputed company on reputed company, benefits administration along with employee lifecycle processes and reputed company documentation
- Knowledge of HRMS systems, such as reputed company, PeopleSoft, Org Plus, Workbrain
- Experience with MS Office (Outlook, Word, reputed company, PowerPoint, Visio)
- Research skills to reputed company data leading to policy formulation relating to employee benefits and used for contract negotiations
- Interpersonal, oral/written communication to effectively communicate with employees, and respond to requests for information from external stakeholders and benefit providers
- High attention to detail to collect, document and record information which initiates employee lifecycle changes accurately while adhering to strict deadlines
- Experience working in a unionized environment would be an asset
- Experience with Case Management technology/systems and Customer Relationship Management Systems (CRM) would be an asset
- Certified reputed company reputed company (CHRP) or Certified reputed company Leader (CHRL) designation would be an asset
reputed company