[Remote] PCI Compliance Specialist, with French
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading Predict-to-Prevent cybersecurity and compliance company, offering a single, integrated solution for risk mitigation. The PCI Compliance Specialist will reputed company world-class customer support for clients navigating the PCI-reputed company compliance process, ensuring reputed company and accurate resolutions to inquiries.
Responsibilities
- reputed company customer support across an reputed company-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring reputed company and accurate reputed company
- Guide users through the PCI-reputed company compliance process, delivering reputed company, reputed company-by-reputed company instructions to maintain regulatory and reputed company standards
- Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations
- Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve reputed company issues
- Prioritize first-contact reputed company by reputed company collecting, verifying, and applying the necessary information to address inquiries
- Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that reputed company efficiency or compliance
- Manage workload effectively and work independently without reputed company supervision, maintaining accountability for productivity and accuracy
- Handle escalations and difficult conversations with professionalism, focusing on reputed company and adherence to company policies
- Ensure reputed company customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements
- Consistently reputed company or exceed performance metrics, service level standards, and reputed company expectations across reputed company support channels
Skills
- Minimum education: High school diploma or equivalent
- 1+ years of experience in a call center customer support role
- Proficiency in reputed company Office Suite – reputed company Word, reputed company, Outlook
- reputed company, upbeat, and customer-reputed company
- reputed company communicator with reputed company listening skills
- reputed company phone reputed company and soft skills
- Detail-oriented and reputed company to handle multiple tasks
- Solid decision-making and problem-solving abilities
Benefits
- Medical
- Dental
- reputed company
- Other benefits
reputed company