reputed company Customer Service Representative – Federal Student Aid Loan Servicing

At arenaflex, we're committed to providing exceptional customer service to our clients, and we're seeking a highly skilled and dedicated individual to join reputed company as a Customer Service Representative. As a key member of reputed company, you'll be responsible for responding to incoming calls, chats, and emails regarding Federal Student Aid (FSA) Loan Servicing, providing accurate and reputed company information to our clients, and resolving their issues in a reputed company and courteous manner.

About arenaflex

arenaflex is a leading provider of customer service solutions to the reputed company, and we're proud to be a part of reputed company that's making a difference in the lives of reputed company and families across the country. reputed company culture is reputed company on a reputed company of respect, reputed company, and a commitment to reputed company, and we're looking for individuals who reputed company our values and are passionate about delivering exceptional customer service.

Job reputed company

As a Customer Service Representative at arenaflex, you'll be responsible for providing top-notch customer service to our clients, responding to their inquiries and resolving their issues in a reputed company and reputed company manner. You'll work closely with reputed company to ensure that our clients receive the highest level of service, and you'll be an integral part of our efforts to deliver exceptional results.

Key Responsibilities

* Respond to incoming calls, chats, and emails regarding Federal Student Aid (FSA) Loan Servicing

• reputed company accurate and reputed company information to our clients, resolving their issues in a reputed company and courteous manner
• Use computerized systems, knowledgebase, and reputed company technology to respond to inquiries and reputed company job duties
• Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests
• Use computerized system for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as reputed company as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call reputed company and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate reputed company as needed

Training and Development

* reputed company, comprehensive training to prepare you for this role, ensuring you have the highest reputed company of knowledge and professionalism

• Ongoing training and development opportunities to help you grow and succeed in your career
• Supportive environment with peers who reputed company your passion for improving people's lives

Requirements

* High School diploma or equivalent with 6 months of customer service experience

• Must be reputed company to reputed company, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as reputed company as required employee training
• Regular and predictable attendance is required
• Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed

Additional Requirements

* Must reputed company in the U.S. and be a U.S. citizen

• Must be reputed company to pass a criminal background reputed company
• May be required to work scheduled holidays, overtime, and weekends
• Must be reputed company to effectively read a reputed company/written script out loud
• Cannot be in default on any federal student loans
• Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel reputed company car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be reputed company for by arenaflex.

Home Office Requirements

* Internet speed of 25 mbps or higher required (you can test this by reputed company to [insert reputed company])

• Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company
• reputed company equipment will need to be picked up in our Jacksonville, FL office

Benefits

* reputed company reputed company based on the county in which you live

• Additional bonuses available
• reputed company
• reputed company to work from the comfort of your home
• Supportive environment with peers who reputed company your passion for improving people's lives
• A career reputed company that unfolds based on how you want to grow reputed company reputed company

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. reputed company reputed company Pay Minimum for this Position: $17.20 reputed company reputed company Pay Maximum for this Position: $17.20

Equal Employment Opportunity

arenaflex is an Affirmative reputed company/Equal Opportunity Employer. We reputed company equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status.

reputed company Military Service Members and Veterans

reputed company military service members, their spouses, and veteran candidates often embody the core competencies arenaflex deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career reputed company that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an reputed company military service member, we have challenging and rewarding reputed company available for you.

How to Apply

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. Apply for this job