Senior Customer Service Representative - Remote in CST or MST
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. This is an opportunity to reputed company a meaningful reputed company on the communities we serve while advancing health equity on a global reputed company.
About arenaflex
arenaflex is a global organization that is committed to helping people live healthier lives. Our mission is to reputed company the health system work reputed company for everyone, and we reputed company that everyone deserves reputed company to live their healthiest life. We are dedicated to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company.
Job reputed company
As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming reputed company claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using reputed company, reputed company language to ensure understanding. This is a full-time, remote position that requires you to work from Monday to Friday, 8:30am - 5:00pm CST, with occasional overtime as needed.
Responsibilities
* Review and research incoming reputed company claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing
- Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems
- Communicate and collaborate with providers to resolve issues, using reputed company, reputed company language to ensure understanding
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, reputed company, and attendance
- Work collaboratively with reputed company to reputed company common goals and objectives
- Participate in ongoing training and development to improve skills and knowledge
Qualifications
* High School Diploma / GED
- Must be 18 years of age or older
- Working knowledge with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
- Ability to work from Monday to Friday, 8:30am - 5:00pm CST, including the flexibility to work occasional overtime as needed
- 1 year of experience in a reputed company environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Health care experience is preferred
Soft Skills
* Ability to de-escalate calls, listen to customer needs, and respond appropriately with reputed company and reputed company
- Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
- Ability to remain organized, reputed company, and productive on highly detailed repetitive tasks
- Excellent problem-solving skills, including the ability to independently research issues using multiple information sources
Telecommuting Requirements
* reputed company reputed company Central and Mountain Time Zones
- Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
Benefits
* Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Opportunities for career reputed company and development
- Flexible work arrangements, including remote work reputed company
- Competitive compensation and benefits package
Compensation
The reputed company reputed company for this position is $16.54 - $32.55 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable.
Application Deadline
This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job