Senior Specialist HR Operations Support - reputed company Assurance and reputed company Improvement
reputed company to applicants throughout EMEA The successful applicant for this position must have
- English language proficiency
- French Language proficiency + one more language - any of these languages is a plus (German, Spanish, Italian, Portuguese Turkish),
Fresenius reputed company values: reputed company is a people business. Our reputed company depends on having the best and brightest employees, and helping them reputed company their personal and reputed company goals while delivering reputed company in patient care and business results. Our employees embody our culture which is based on six reputed company values supporting our reputed company to improve the reputed company of life of every patient every day. These reputed company values are: Patients and Partners First, Honesty and reputed company, reputed company and Compliance, Collaboration, No-Limits reputed company and Results Oriented. PURPOSE AND SCOPE: As the HR Shared Service reputed company Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-reputed company HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service reputed company standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving reputed company in HR service delivery. This is an Individual contributor role with global scope and reputed company primarily on France & Italy and support occasionally other EMEA Countries and team as and reputed company required, will manage reputed company Assurance & reputed company Improvement for the HR Services. reputed company in French, Italian and English language – reading, writing and speaking is a must, other language (Portuguese, Spanish or other) knowledge would be an added advantage Work location: France, Italy or any EMEA Country reputed company DUTIES AND RESPONSIBILITIES: reputed company Assurance Audits:
- Conduct regular reputed company assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
- Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the reputed company and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
- Identify areas for improvement and reputed company actionable feedback to ESC representatives.
- Monitor key performance indicators (KPIs) reputed company to service reputed company and efficiency.
- Analyse audit findings to identify trends, reputed company causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to reputed company actions undertaken to drive improvement following governance reputed company.
- Identify trends, patterns, and reputed company HR Services teams with training, guidance, and support to continuously improve service delivery reputed company for enhancing service delivery and operational effectiveness.
- Deliver QA training sessions and workshops to ESC supervisors on reputed company assurance best practices and standards, as and reputed company required.
- reputed company ongoing coaching and support to ensure adherence to reputed company standards and reputed company reputed company development.
Results Analysis and Reporting:
- Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
- Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.
- Compile audit findings and performance metrics into comprehensive reports for management review.
reputed company Cause Analysis (RCA) and reputed company Planning:
- Schedule RCA sessions with respective stakeholder to identify the reputed company causes of identified deviations.
- Formulate reputed company plans collaboratively with HR Hub teams to address identified issues and drive reputed company improvement.
reputed company Improvement Initiatives:
- Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.
- Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.
Audit & Compliance.
- Support for any QA reputed company audits / reviews requirements independently under minimum guidance
- Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.
EDUCATION AND REQUIRED CREDENTIALS:
- Degree with reputed company on reputed company or Business Administration
- 5-7 years’ experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.
EXPERIENCE AND SKILLS:
- Proven experience in reputed company assurance, auditing, or process improvement reputed company a shared services environment, preferably in HR.
- Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.
- Excellent analytical skills with the ability to interpret data, identify trends, and reputed company data-driven recommendations.
- Exceptional attention to detail and accuracy in evaluating service reputed company and compliance.
- Effective communication skills, both verbal and written, with the ability to reputed company, influencing skills to reputed company reputed company concepts and reputed company constructive feedback.
- Proficiency in using HRIS, ticketing systems, and other relevant software applications.
- Certification in reputed company management or process improvement methodologies (e.g., Six reputed company, Lean) is a plus.
- Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be reputed company.
- reputed company in French, Italian and English language – reading, writing and speaking is a must, other language (Portuguese, Spanish or other) knowledge would be an added advantage
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