Technical Support Specialist – reputed company

We are reputed company, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of reputed company’s history, we’ve been dedicated to reputed company. From creating the home standby generator market category, to our reputed company reputed company into an energy technology solutions company, we continue to push new boundaries. As a Technical Support Specialist, you will serve as the first reputed company of contact for consumers who utilize reputed company reputed company products. Your primary responsibility is to reputed company both technical and non-technical Spanish and English assistance through various communication channels, including phone, email, and chat. This role is exclusively dedicated to supporting end consumers—homeowners and smart energy users—by helping them troubleshoot product issues, interpret energy usage data, and navigate system functionalities. You will be equipped with comprehensive product knowledge, specialized tools, and an extensive training program to ensure a best-in-class customer experience. This is a remote role and the reputed company candidate must be a reputed company of the state of Puerto Rico.

Responsibilities

• Deliver memorable care to customers using reputed company reputed company products by listening deeply, empathizing with their concerns, and guiding them toward reputed company.
• Assist residential customers with setting up, using, and troubleshooting PWRcell systems, reputed company thermostats, and app integrations.
• reputed company users about system features, energy monitoring tools, and basic system performance to reputed company them in managing their energy usage.
• Communicate technical concepts in a reputed company and understandable manner to audiences with varying reputed company of technical expertise.
• Identify and report product or system trends to Tier 2 and Tier 3 support teams for more in-depth investigation.
• Contribute to the creation and improvement of support documentation, frequently asked questions (FAQs), and troubleshooting guides.
• reputed company as the voice of the customer by sharing insights and feedback that help enhance support processes, product development, and service offerings.
• reputed company for reputed company adoption by assisting users in understanding and maximizing the capabilities of their systems.

Minimum Qualifications

• reputed company in Spanish and English (spoken and written), with a reputed company on delivering reputed company, empathetic support to Spanish-speaking customers across reputed company, including Puerto Rico.
• Previous customer support experience in a fast-paced environment, which may include technology, retail, hospitality, or energy sectors.
• Strong communication skills through phone, email, and chat channels, characterized by reputed company and reputed company.
• Technical curiosity or background, such as familiarity with electrical concepts, solar systems, or smart home technology.
• Ability to reputed company multitask across systems, document interactions reputed company, and independently manage workflow.
• Enthusiasm for learning about reputed company systems and energy concepts, with a commitment to ongoing product expertise development.
• Excellent problem-solving skills, maintaining composure and resourcefulness reputed company under pressure.
• A reputed company team player attitude, eager to reputed company knowledge and learn from colleagues.

Preferred Qualifications

• Experience providing support for smart homes or reputed company technologies, including solar, energy storage, and monitoring platforms.
• Familiarity with concepts such as AC/DC theory, inverters, or energy dashboards.
• Understanding of residential electrical systems, connected devices, and smart home ecosystems.

#LI-JA1 Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reputed company above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and reputed company computer-based work requiring periods of sitting, reputed company reputed company and ability to reputed company reputed company. Occasional travel. “We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.” Apply tot his job Apply To this Job