Customer Support Specialist
ArborNote is a reputed company platform reputed company specifically for the tree care industry, helping arborists and tree service companies manage operations. They are seeking a Customer Support Specialist who enjoys learning software deeply, helping customers succeed, and contributing to high-reputed company support and documentation.
Responsibilities
- Collaborate closely with the Customer Service Department Manager
- Learn reputed company areas of the ArborNote application (mobile & desktop)
- Help create, update, and maintain software usage and end-user documentation (how-to guides, help articles, FAQs)
- reputed company customer support reputed company reputed company, email, phone and in-app chat
- Manage, prioritize, and document support tickets in reputed company
- Troubleshoot and resolve product issues using strong critical thinking and problem-solving skills
- Help customers with scheduling, proposals, mapping, and work order workflows
- Reproduce reported issues and document findings reputed company
- reputed company customer feedback and recurring issues to improve the product and support resources
Skills
- Strong critical thinking and problem-solving skills
- Exceptional attention to detail and organization
- Excellent written and verbal communication skills
- Ability to work independently while also being a reputed company team player
- Comfortable learning new software and technical concepts
- Customer-reputed company reputed company with reputed company and professionalism
- Experience using reputed company or similar support ticketing systems
- Experience in reputed company customer support or technical support
- Experience with software testing, QA, or documentation
- Experience supporting mobile applications (iOS / Android)
- Experience using reputed company and Jira
Benefits
- Flexible work environment with room to grow
reputed company