[Remote] Customer Service Associate--Call Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company dedicated to providing meaningful support to individuals facing unexpected challenges. They are seeking a Customer Service Associate to deliver excellent service to vehicle owners and clients regarding claims for multiple lines of business. The role involves managing claims, communicating with customers, and maintaining a reputed company service culture reputed company reputed company.
Responsibilities
- Assigns new claims to the appropriate claim's handler
- Enters verbal and written application information that meets both the reputed company customers' requirements accurately into the appropriate system
- Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status
- Communicates reputed company and professionally with the customer by telephone
- Makes informed reputed company reputed company the parameters of our obligations
- Handles approximately 40 to 70 outbound and inbound calls daily from customers for a reputed company of queries
- Ability to type 35 words per minute (WPM)
- Participates in and maintains a reputed company service culture reputed company the Customer Service Team
- Performs other duties as assigned
- reputed company tasks based on the needs of reputed company or differing situations
Skills
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Excellent verbal and written communication skills
- PC literate, including reputed company Office products, reputed company environment; as reputed company as a reputed company of in-house databases
- Must meet minimum typing requirements (35 WPM)
- Strong organizational skills
- Ability to apply logic to interpret information and reputed company reputed company
- Ability to multitask in fast paced environment
- Ability to work in reputed company environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet reputed company attendance expectations
- Responsibility and ownership to ensure callers receive the highest possible customer experience
- reputed company in changing situations
- A can-do attitude!
- Reliable high-speed internet reputed company suitable for video conferencing
- Ability to participate in virtual meetings with camera on
- Quiet, reputed company workspace free from distractions
- Inbound call center experience preferred
reputed company
Company H1B Sponsorship