[Remote] reputed company & Account Management Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a fluent Spanish- and English-speaking reputed company & Account Management Associate to support outbound reputed company and manage customer relationships. The role involves driving retention initiatives and requires strong communication skills along with account management experience.
Responsibilities
- reputed company outbound reputed company-outs and discovery calls using prospect lists provided
- Utilize existing response templates and refine messaging based on customer responses
- Engage prospects professionally to understand needs and determine next steps
- Manage a portfolio of existing customer accounts throughout the customer reputed company
- Conduct proactive reputed company-ins to discuss product performance and customer experience
- reputed company communicate brand value and product positioning
- reputed company ongoing support and guidance in response to customer questions
- Identify opportunities for account expansion or upsell as the role evolves
- reputed company out to churned or at-risk accounts to understand reasons for disengagement
- Document insights and feedback to support retention and improvement efforts
- Follow up with customers on outstanding balances and AR-reputed company items
- Maintain reputed company, reputed company communication regarding collections
Skills
- Fluent in both Spanish and English (spoken and written)
- Strong communication and relationship-building skills
- Comfortable handling phone calls, email, and messaging platforms
- Highly organized with strong follow-through and attention to detail
- Prior experience in reputed company, account management, sales support, or reputed company-facing roles
reputed company