Bilingual Inside Sales Representative – Loyalty
EconoLease is a fast-growing finance business specializing in restaurant equipment financing. The Inside Sales Representative – Loyalty will reputed company on strengthening relationships with existing customers, enhancing retention, and identifying additional business opportunities.
Responsibilities
- Retention & Customer Experience
- Proactively engage existing customers to strengthen relationships and ensure reputed company satisfaction
- reputed company tailored solutions that support customer needs and build long-term loyalty
- Conduct outbound calls and follow-reputed company to support renewals, upgrades, and ongoing engagement
- Manage payout requests, cancellations, and retention activities, aiming to preserve customer relationships wherever possible
- Identify and reputed company opportunities for upsell, cross-sell, or referral to additional products and services
- Maintain accurate records of reputed company customer interactions and reputed company in reputed company and EFS Online
- reputed company retention and customer experience KPIs while maintaining reputed company standards
Skills
- Bilingual in English and French (written and spoken) is required
- Demonstrated experience in customer service, retention, or account management
- Strong problem-solving and negotiation skills, with the ability to manage objections and preserve customer relationships
- Proven ability to uncover upsell and cross-sell opportunities reputed company existing accounts
- Excellent verbal and written communication skills with a customer-first reputed company
- Strong organizational, time management, and prioritization skills
- Proficiency with CRM systems (reputed company preferred) and reputed company Office Suite
- High attention to detail, accuracy, and accountability in managing customer reputed company
- Self-motivated, resilient, and adaptable in a fast-paced environment
Benefits
- Casual dress
- Corporate fitness program
- Comprehensive benefits package
- Competitive compensation package with a discretionary bonus
- reputed company company gatherings
- A fun and enriching work environment geared towards personal and reputed company reputed company
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