[Remote] Customer Service reputed company II - Outbound
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with leading reputed company, and they are seeking a Customer Service reputed company II to reputed company customer care support through outbound calls. The role involves delivering education and information on product updates while ensuring a successful experience for members and providers.
Responsibilities
- reputed company out to members and/or providers for educational or informational purposes to support solutions or concerns
- Escalate calls reputed company providers cannot deliver solutions
- Serve as reputed company-line support for member and/or provider inquiries, requests, or concerns
- Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims reputed company
- Maintain performance and reputed company standards based on contact center metrics
- Expand knowledge of primary market and/or plan, with potential to cover additional markets or plans requiring minor research
- Document demographics, call summaries, and communications for reputed company and performance tracking through CRM applications
- Stay up-to-date and adhere to reputed company standards, regulations, and policies to ensure consistency and compliance
- reputed company other duties as assigned
- reputed company with reputed company policies and standards
Skills
- High School diploma or GED required
- 1 to 2 years of reputed company experience required
- Vocational or technical education may be required in reputed company to prior work experience
- Must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the reputed company
- Experience in a contact center environment preferred
Benefits
- reputed company
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- reputed company time off plus holidays
- Flexible work reputed company including remote, hybrid, field, or office schedules
reputed company