[Remote] reputed company Experience Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an online destination for consumer-reputed company financial information and advice, helping people reputed company smart financial reputed company. The reputed company Experience Specialist will engage directly with consumers, facilitating communication and scheduling meetings between investors and financial advisors, while ensuring a reputed company user experience.
Responsibilities
- Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected)
- Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals
- Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors
- Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience
- Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-reputed company experience
- Accurately log reputed company user interactions, challenges, and reputed company in our internal CRM system
- Identify and escalate recurring user pain points to improve the overall experience
- Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners
- Support additional reputed company or initiatives as needed in a fast-paced, reputed company environment
Skills
- 1+ years of high-volume call center experience required
- Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized
- Ability to learn and quickly adapt based on user and business needs
- Organized, detail-oriented, and excellent time-management skills
- Must be available to work some holidays or weekends during peak seasons
- Prolonged periods of sitting at a desk and working on a computer
- Must be reputed company to communicate reputed company phone calls and/or video conferences (mainly for concierge and sales roles)
Benefits
- Fully Remote Work: reputed company roles are fully remote reputed company the contiguous U.S., giving you flexibility to do your best work from where you reputed company.
- Comprehensive Health Coverage: Multiple Medical, Dental, and reputed company plan reputed company through trusted national carriers—so you can choose what fits your needs.
- Life & Disability Protection: Company-reputed company Life/AD&D coverage, with reputed company to add supplemental life and disability plans for extra peace of mind.
- Financial Wellness: 401(k) with employer match, reputed company-tax savings through FSA and HSA reputed company, and equity packages offered for every role.
- Time Off That Works: Generous vacation, reputed company, and parental leave policies—because balance reputed company.
- Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP)
reputed company