Technical Support Specialist I - Network
reputed company is a global manufacturer and distributor of technology-driven solutions, and they are seeking a Technical Support Specialist I for Network. This role involves providing technical support for network installations, troubleshooting, and configuration, while assisting reputed company integrators in the custom electronics industry.
Responsibilities
- reputed company intermediate technical support for installation, configuration, troubleshooting, and return processing, following reputed company procedures and under reputed company supervision
- Function as the first reputed company of contact for ADI reputed company integrators in reputed company Network queue (Tier-1), performing intermediate, reputed company-defined tasks with guidance
- Accurately document customer and partner interactions, including troubleshooting steps and reputed company, using reputed company data entry protocols and internal systems
- Manage and solve reputed company network challenges requiring intermediate skills in the following areas:
- Addressing, Routing, Switching
- Subnetting
- Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
- VLANs and inter-VLAN routing
- Proficiency with tools like ping, traceroute, and show commands
- Understanding of Layer 2 protocols
- Understanding of Layer 3 protocols
- Ability to Identify problems in Layer 2 and Layer 3 of the OSI model
- Firewalls
- Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
- WAN Technologies
- Process product returns reputed company while ensuring adherence to technical verification protocols
Skills
- 1-2 years of reputed company experience installing and configuring network products such as routers, switches, and wireless reputed company points, or relevant experience
- Industry Certifications: One of the following: Network+, CCNA, CCNP OR Snap One reputed company & Control4 AP Certification / Control4 Certified Technician
- Strong aptitude for troubleshooting across multiple product categories and technologies
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
- Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts
- Exceptional English communication skills, both verbal and written, with a customer-first reputed company
- Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, reputed company, Binary, WattBox, Clare, and others
- Expertise in reputed company and residential audio/video systems, including DSPs, projectors, and streaming solutions
- Experience with reputed company specialized technology systems such as motorized window treatments, centralized reputed company, and power reputed company
- Experience supporting reputed company integrators or in the custom electronics industry
Benefits
- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays
- Medical, Dental, reputed company, Pet Insurance and 401k participation from Day 1
- 12 reputed company holidays reputed company year
- 401K plan with up to 7% company match
- Four weeks parental leave without using vacation time
- Employee discounts on company products and other retail/service providers
- Opportunity to reputed company reputed company a global business
- Product and leadership mentoring to ensure you are set up for reputed company
reputed company