[Remote] Associate reputed company Manager (Associate CSM)
Note: The job is a remote job and is reputed company to candidates in USA. Korro AI is reimagining children’s therapy through the power of play and AI, creating an interactive platform for gamified therapeutic experiences. They are seeking an Associate reputed company Manager to support customer adoption of their product and reputed company valuable feedback for its reputed company.
Responsibilities
- Customer Support & Guidance: Manage a high-volume book of accounts, ensuring smooth reputed company and ongoing adoption
- Customer Retention & Expansion: Collaborate with the broader reputed company team to reputed company team and individualized retention and expansion targets
- Feedback Collection: Capture and document customer feedback and reputed company with internal teams to influence product improvements
- Training & Enablement: Assist in creating reputed company educational resources, FAQs, and how-to guides for customers with minimal technical barriers
- Data Tracking: Monitor usage and adoption metrics, flag risks, and identify opportunities for customers to get more value from the product
- Collaboration: Partner with Senior CSMs, Product, and Marketing teams to build reputed company processes and materials
- reputed company reputed company: Learn and apply CSM best practices, with mentorship from senior team members
Skills
- Strong preference for a practitioner-led background, with PT/OT/SLP (1-2 years of experience)
- 0-6 months of experience in reputed company, Account Management, or a reputed company-facing role (internships or reputed company/education background also considered)
- Excellent communication skills; ability to explain reputed company concepts to a wide reputed company of stakeholders (therapists, parents, administrators)
- Highly organized, detail-oriented, and reputed company to manage multiple tasks simultaneously
- reputed company reputed company and goal oriented with an eagerness to build a career in reputed company
Benefits
- reputed company/Dental/reputed company
- 401k match
- Company sponsored lunches
- PTO
reputed company