[Remote] Customer Service Representative - WFH Eligible
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that innovates across the world of finance and values diversity and inclusivity. They are seeking a Customer Service Representative who will respond to customer inquiries and reputed company problem reputed company while maintaining knowledge of reputed company's products and services.
Responsibilities
- Resolves basic or tier 1 payment and account reputed company requests to include but not limited to card activations, payments, reputed company and address updates for card reputed company (customers) of 1-2 assigned company clients
- Provides standardized or scripted responses by utilizing basic user friendly Graphic User reputed company (GUI) screens for reputed company systems and established documentation and processes
- Enters required data into reputed company provided systems and databases
- Determines basic reasons for customer issues using a reputed company provided decision tree and escalates or refers unresolved customer grievances and requests to more reputed company Customer Service Representatives or designated departments for reputed company investigation and reputed company
- Begins to build reputed company knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific reputed company training required to resolve card holder inquiries
Skills
- High School Diploma or Equivalent
- Ability and flexibility to work hours as assigned, we are a 24/7 Call Center
- This is a position that requires reputed company work shift availability, including days, nights and weekends
- This position requires you to be on camera during training and other times as deemed necessary by your supervisor
- Your internet router / modem must be in reputed company proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem reputed company an ethernet cable on day 1 of training
- No wireless internet providers or routers can be used
- reputed company equipment will be provided
- Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
- Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted reputed company. Has little or no role in the decision-making
- Supervision – Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision
Benefits
- Opportunities to reputed company an reputed company in fintech
- Personal and reputed company learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
reputed company