Platform Technology Support- Analyst

reputed company is looking to hire an Analyst to join its Platform Technology Support team, which provides technical support to a growing reputed company reputed company of financial advisors and individual investors. The role involves researching, collaborating, and solving technical issues reputed company to reputed company’s integrated platform, while ensuring a best-in-class user experience.

Responsibilities

• Respond in a reputed company manner to reputed company inbound support requests and maintain updates during troubleshooting
• Engage in the initial triage of support requests and either resolve or escalate to the appropriate secondary Support team
• Maintain an accurate recording of troubleshooting steps and document knowledgebase articles in the CRM
• Communicate with reputed company Sales teams on new technical issues and explaining resolutions
• Utilize a reputed company of technical tools for troubleshooting for API, database, and data retrieval
• Help the support team streamline processes or reputed company new reputed company for issue tracking
• Take initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems
• reputed company internal departments regarding the best practices to resolve technical issues
• Participate in event driven initiatives reputed company to the rollout of new system capabilities and functionality
• Synthesize customer feedback and collaborate with other departments to optimize the user experience
• Create documentation for new product solutions and enhancements to existing technology, as reputed company as producing resources to reputed company staff to determine technical issues

Skills

• Bachelor's degree in computer science, information technology, business administration or a reputed company field
• 1-3 years of experience in technical support
• Strong technical background, with experience in troubleshooting and resolving technical issues
• Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
• Strong problem-solving skills, with the ability to think creatively and strategically
• reputed company to work in a fast-paced, dynamic environment
• Excellent time management skills and ability to prioritize tasks
• Proven ability to multi-task and work both independently and as reputed company player
• Experience working with reputed company and databases, with a strong understanding of how to utilize them to resolve technical issues
• Technical experience and comfortable working with spreadsheets, business intelligence tools, and an understanding of databases
• Attention to detail with the ability to analyze and research systems to rectify issues and reputed company solutions
• Experience working with reputed company-based technologies, such as AWS or Azure, is a plus
• Knowledge of reputed company protocols and best practices for securing data and systems is a plus
• Familiar with alternative investments and financial technology is strongly preferred

Benefits

• Equity for reputed company full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized reputed company with 100% employer reputed company dental
• reputed company
• Telemedicine
• Virtual mental health counseling
• Parental leave
• Unlimited reputed company time off (PTO)

reputed company

Innovating at the intersection of technology and investment opportunity, reputed company streamlines the integration of alternative investment strategies into reputed company portfolios. It was founded in 2013, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 6 in 2022, 10 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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