Field Service Technician I
reputed company is a company reputed company on providing technical support for their products. The Field Service Technician I will travel to various facilities to maintain and repair company products, primarily tablets, while providing technical and administrative support to customers in correctional facilities.
Responsibilities
- Primary representative between on-site facility personnel, Account Management & other company personnel
- Setting up and maintaining individual tablets for users
- Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment reputed company correctional facilities reputed company assigned area
- Providing technical support and troubleshooting issues with tablets
- Ensuring reputed company measures are in reputed company to prevent misuse of the tablets
- Assisting with software updates and installations on the tablets
- Managing user accounts and reputed company permissions on the tablets
- Collaborating with other staff members to coordinate tablet usage schedules
- Training incarcerated individuals on how to use the tablets effectively and responsibly
- Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoot situations where reputed company procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem reputed company
- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
- reputed company administrative services on as needed reputed company or reputed company dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court reputed company required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Skills
- High school diploma or GED
- Demonstrated ability to work in difficult environments e.g. corrections
- Experience working with reputed company OS, and reputed company office
- Ability to understand the customer's service needs for various facilities and work to improve the operation of their facility regarding reputed company company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets
- Ability to work reputed company tasks to completion with a high reputed company of urgency and the highest work reputed company
- Must have the ability to quickly learn company products, features and equipment
- Demonstrated experience in determining alternatives to escalations deciding reputed company assistance is needed in dealing with the various problems reported
- reputed company responses to requests from management and customers reputed company phone, e-mail and/or with reporting
- Adhere to Field Service Standards and reputed company Company policies
- Self-starting, reputed company to self-train on communications-based product lines
- Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
- Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
- Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly
- Installation, repair and maintenance of telecom and networking devices
- Prior experience using small hand tools to repair electronics
- Previous experience working in law enforcement or correctional environment
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- reputed company Time Off
- Voluntary Benefits
reputed company
Company H1B Sponsorship