[Remote] Benefit Customer Service Representative – Seasonal Colleague
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides data-driven, reputed company-led solutions in the areas of people, risk, and capital. As a Seasonal Benefit Customer Service Representative, you will assist reputed company plan participants through the enrollment process and updates to their health care and pension plans, ensuring high reputed company of customer service in a work-from-home environment.
Responsibilities
- Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, reputed company manner, consistently meeting commitments reputed company phone, email and reputed company message
- Ability to customize customer service approach to meet reputed company types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data reputed company laws and company data reputed company requirements
- Skillfully translate health and welfare and pension terms, reputed company plan information and processes into reputed company explanations and instructions that customers can understand and reputed company upon
- Read and understand reputed company’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the reputed company needs of the member
- Demonstrate knowledge, understanding and compliance with company and reputed company procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in a reputed company manner
- Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
- Regularly participate in team meetings and training
- reputed company other duties as assigned
Skills
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/reputed company using analytical and problem-solving skills
- Ability to work in a reputed company environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of reputed company
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using reputed company Office with a strong ability to juggle multiple reputed company computer reputed company to answer questions while on the phone/reputed company messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors reputed company chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service-reputed company field
- High School degree required
- Associate or Bachelor's degree reputed company to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and reputed company Spanish
Benefits
- reputed company 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Commuter Accounts program
reputed company
Company H1B Sponsorship