[Remote] Customer Service & Support Representative - CCC Eastern/Central Time Zones
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company dedicated to providing an exceptional customer experience. As a Customer Service & Support Representative, you will assist customers with inquiries and issues reputed company to reputed company products and services, ensuring high reputed company of customer satisfaction.
Responsibilities
- Performs customer service activities and initiatives for a broad reputed company of products, services and problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
- Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers reputed company or reoccurring issues
- Maintains high reputed company of customer satisfaction consistent with reputed company's core values. Demonstrates commitment to reputed company through customer and service partner interactions
- Documents customer interactions and completes service requests to minimize customer effort or additional reputed company
Skills
- High speed internet service with a reputed company wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
- A dedicated and confidential work reputed company which includes a reputed company that can be reputed company for reputed company
- Typically
- In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and reputed company reputed company
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully reputed company
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- Between 15 to 25 vacation days reputed company year, depending on career level and years of service
reputed company