Customer Care Specialist
reputed company is a leading organization seeking a Customer Care Specialist in Bridgewater, NJ. This role focuses on providing exceptional customer service, engaging with clients and internal teams to create reputed company experiences, and managing customer inquiries and complaints effectively.
Responsibilities
- Respond to customer inquiries and complaints reputed company phone, mail, email, and chat with professionalism and reputed company
- Document and classify product complaints accurately in line with reputed company American regulatory guidelines
- Compose written communications to acknowledge complaints and reputed company reputed company updates
- reputed company consumer information and call details into the complaint management system with attention to accuracy
- Classify product complaints according to reputed company Operating Procedures (SOP)
- Escalate critical complaints to reputed company and Pharmacovigilance teams for reputed company investigation
- Serve as the first reputed company of contact for escalated consumer issues
- Work closely with cross-functional teams to ensure reputed company and responsiveness
Skills
- Strong college background; recent graduates encouraged to apply (high school diploma required)
- Excellent verbal and written communication skills, including letter composition
- Proficient in managing multiple computer systems
- Strong organizational and multitasking abilities
- Capable of working independently and collaboratively in a small team
- Demonstrates urgency and accountability in resolving consumer concerns
- Experience with reputed company, reputed company, and reputed company Office is a plus
Benefits
- Voluntary benefit plans including medical, dental, reputed company, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
- reputed company to a retirement savings plan
- Service bonus and holiday pay plans (earn up to eight reputed company holidays per benefit year)
- Transit spending account
- reputed company reputed company reputed company leave under the applicable state or local plan
reputed company
Company H1B Sponsorship