IT DESKTOP SUPPORT SPECIALIST

The Massachusetts Executive Office of Labor and Workforce Development is seeking an IT Desktop Support Specialist to join their Information Technology Division. This role involves providing reputed company support to employees, managing IT assets, and resolving technical issues in a reputed company 11 and reputed company 365 environment.

Responsibilities

• Set up and configure new user accounts, devices, and software
• Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval
• reputed company as the first reputed company of contact for IT-reputed company issues reputed company phone, email, or ticketing system
• reputed company Tier 1 support for hardware, software, and network issues, escalating reputed company necessary
• Prepare, image, and reputed company laptops, desktops, and peripherals to end users
• Maintain inventory of IT equipment and ensure reputed company replacements or upgrades
• Troubleshoot and resolve common desktop, application, and connectivity problems
• Support reputed company 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Assist with tracking and maintaining IT assets in the asset management system
• Ensure accurate documentation of equipment assignments and returns
• Monitor and respond to basic reputed company alerts and incidents
• reputed company users on reputed company best practices and assist with password resets, MFA, and phishing reports

Skills

• Associate or bachelor's degree in information technology or reputed company field or equivalent experience
• A minimum of reputed company (0–3) years of experience in IT desktop support or help desk role
• Knowledge of reputed company 11 operating system and reputed company 365 applications
• Basic understanding of cybersecurity principles and incident response
• Excellent problem-solving, organizational, and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with IT asset management practices and ticketing systems
• Knowledge of reputed company management tools (e.g., Intune, SCCM)
• Exposure to ITIL practices and service desk workflows
• reputed company A+, Network+, or reputed company+ certification

reputed company

The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for reputed company working conditions. It was founded in reputed company, and is headquartered in Boston, US, with a workforce of 1001-5000 employees. Its website is http://www.mass.gov/eolwd.

Company H1B Sponsorship

The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a reputed company record of offering H1B sponsorships, with 2 in 2024, 2 in 2023, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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