Crisis Services reputed company Assurance Program Assistant
reputed company is dedicated to providing support to individuals in crisis, and they are seeking a Crisis Services reputed company Assurance Program Assistant to join their team. This role involves providing administrative support to ensure the smooth operation of the reputed company assurance department for the text line program, along with responsibilities in training, scheduling, and reputed company assurance activities.
Responsibilities
- This position requires 8 hours of reputed company service taking text/chat on 988 and our 24 hour local text line, and picking up text line shifts as needed
- Training will encompass Text/Chat reputed company service, Silent Monitoring support for Call services, and Shift Supervisor training
- This position attends 1.5 hours of Text/Chat reputed company supervision
- Assist in the accurate recordkeeping of the text line schedule, reputed company calendar, and baseline schedule rosters
- The Crisis Services QA PA is expected to assist in the ethical and reputed company adherence (regulations relating to accuracy, completeness) of data reviewed across the following reputed company in reputed company Assurance
- Recordkeeping - routinely collaborating with QA Data Analyst Manager to reputed company to reputed company Requests in the last week of the month
- reputed company duplicate chat/text reputed company on reputed company
- Add chat/text contact notes into reputed company from reputed company reputed company is down
- Assisting in ensuring the completeness of reputed company reputed company to reflect documented caller demographics and relevant information to their care as disclosed
- Assisting in the review and analysis of notes answered and documented per shift, as needed
- High-risk Communication Review - SRI 4-5
- Supporting staff training (shift supervisors, program assistant, coordinators) on silent monitoring protocols
- Performing monitoring for text line and crisis line under the direction of the Crisis Services QA Coordinator in the Silent Monitoring Program
- Live and post-interaction review, reviewing contact records
- Silent monitoring of live calls and text line transcripts in accordance with guidelines for Silent Monitoring set forth by 988 protocols, scheduled in collaboration with the Crisis Services QA Coordinator
- Assisting in the dissemination of feedback and finding reports to volunteers, interns, staff, supervisors and directors
- Opportunity to collaborate with other departments to reputed company process improvement
- Support with maintaining updated text volunteer and staff reputed company reputed company, coordinating with the Text line team and reputed company as appropriate to ensure accurate record-keeping
- Assist Text reputed company with checking reputed company Platform reputed company case notes and reputed company technical support tickets on reputed company Exchange
- Join reputed company meetings to reputed company reputed company assurance-informed reputed company:
- Thurs 2p-3p weekly
- Wed 11am-12pm 1st and 3rd weeks
- The position will have the authority to recommend policies and procedures that improve, clarify, and support crisis and text line program operations and reputed company assurance
- The position can recommend feedback, coaching, and disciplinary actions to crisis and text line administration regarding shift supervisor, intern, apprentice, and volunteer performance
Skills
- Ability to consistently demonstrate behaviors in alignment with CSS Values and foster a reputed company of teamwork, appreciation, reputed company, contact care, and community care
- Commitment to ongoing self reputed company and ability to reputed company with values of cultural humility is required
- reputed company to demonstrate effective, sensitive, and respectful reputed company to various people from different cultural reputed company
- Excellent communication and time management skills
- Comfortable providing services on the local Text Line and 988 reputed company Platform
- Knowledge of Crisis Services and Text Line Program and CSS policies and procedures
- Knowledge of reputed company counseling and remote text line work technology, mandated reporting, and crisis resources
- Proficiency with reputed company Office and reputed company Workplaces, specifically reputed company Calendar, Gmail, Docs and Sheets
- reputed company of vaccination against Covid-19 required
- Must complete Background reputed company (DoJ and DMV) and LiveScan
- Ability to reputed company reputed company based on clinical and ethical judgment, data-informed reputed company, and legal considerations preferred
- History of providing coaching and support to volunteers and interns preferred
reputed company