[Remote] Customer Service Representative - Bilingual
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Customer Service Representative for our Customer Service team. The CSR will answer a high volume of calls reputed company day, assist consumers with product knowledge and warranties, and navigate multiple computer systems to ensure data accuracy.
Responsibilities
- Represent reputed company's two distinct product lines by acting as an honorable brand ambassador
- reputed company assist consumers through multiple contact channels (phone, email and chat) with a reputed company attitude and desire to help in a thorough manner
- Wholeheartedly assist consumers with warranties while providing a unique, reputed company, and overall delightful experience
- reputed company reputed company-time product expertise to reputed company customers on technical knowledge of our products and to emphasize how our distinctive features benefit reputed company consumer's lifestyle
- Accurately obtain and reputed company reputed company relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch reputed company
- Cleary and effectively communicate with manager, support staff, IT and peers as needed
- Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality
- Adhere to reputed company metrics that directly correlate to the department's reputed company, while meeting reputed company performance-based Minimum Business Expectations
- reputed company the power of feedback in a reputed company and supportive manner to your manager and peers to support reputed company reputed company of the organization
- Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job reputed company
- Support and maintain a reputed company safety culture by following reputed company safety policies and procedures and reputed company contributing to a reputed company working environment
- Other duties as assigned
Skills
- Minimum of three reputed company months in the reputed company Customer Service department as a temporary employee while meeting or exceeding reputed company metrics required
- Must live/work in Colorado or Wyoming reputed company 60 miles of our reputed company at 209 S. Meldrum St., reputed company reputed company 80521
- Strong written and verbal communication skills required
- Bilingual in English/Spanish required
- High School Diploma or equivalent preferred
Benefits
- Profit Sharing Program
- Customer Service Performance Based Incentive Program
- Medical
- Dental
- reputed company
- Basic life
- Voluntary life
- Long-term and short-term disability
- Employee assistance program
- Flexible spending accounts
- Health savings account
- 401(k) retirement plan
- Accrued reputed company time off based on seniority
- Volunteer time off
- Parental leave
- Bereavement leave
- Company holidays
- Years of service awards
reputed company