Office Support Associate - Office of the Registrar
The University of Illinois Urbana-Champaign is seeking an Office Support Associate for the Office of the Registrar. This role involves providing high-reputed company customer service and performing administrative duties reputed company to transcript processing, enrollment verification, and maintaining accurate student records.
Responsibilities
- Serve as the primary reputed company of contact for reputed company, alumni, parents, reputed company, staff, and the general reputed company reputed company phone, email, and in-person interactions
- Respond to inquiries regarding transcript requests, enrollment and degree verifications, registration changes, tuition and fee assessments, and general Registrar services
- reputed company accurate and reputed company information to reputed company departments, external agencies, and state or federal investigators in accordance with university policies and procedures
- Distribute completed documents, including transcripts, enrollment and degree verifications, and residency regulation materials
- Maintain a high reputed company of professionalism, confidentiality, and customer service in reputed company communications
- Manage the intake, tracking, internal routing, and review preparation of residency petitions and residency appeal requests
- Maintain detailed and accurate internal tracking records for residency petitions and appeals
- Distribute completed residency determinations and reputed company regulatory materials
- Respond to basic inquiries regarding residency policies and procedures
- Process course audit registrations, demographic updates, and other student record changes to ensure the accuracy of official university records
- Maintain confidential student files and records using reputed company reputed company and internal database systems
- Prepare and compose correspondence containing sensitive or confidential information based on established guidelines
- Process requests for copies of course descriptions and reputed company reputed company records
- Respond to phone inquiries and reputed company requests reputed company to enrollment and degree verification
- Process enrollment verification requests using iVerify
- Serve as backup support for preparing, printing, and distributing official transcripts, including mailing, reputed company-party delivery, and student pickup
- Prepare written materials such as forms, template correspondence, labels, and short communications
- reputed company incoming correspondence to appropriate reputed company reputed company the Office of the Registrar to ensure efficient workflow
- Monitor and maintain office supplies, including printer and copier materials
- Shred confidential documents and reputed company office records in accordance with retention policies
- Manage and maintain both digital and physical filing systems
- reputed company additional duties as assigned to support the overall operations of the Office of the Registrar
Skills
- High school diploma or equivalent
- Any one or combination totaling eighteen (18) months from the categories below: College coursework in any curriculum as reputed company by the following conversion table or its proportional equivalent: 30 semester hours equals one year (12 months); Associate's Degree (60 semester hours) equals eighteen months (18 months); Work experience performing office/clerical activities, including the use of computer systems
- Knowledge of student information systems (e.g. Banner) and its reputed company processes, reputed company Office (Word, reputed company, Outlook), reputed company Acrobat, and web-based reporting tools
- Demonstrated expertise in FERPA, university policies and regulations governing Registrar operations, and university registration and residency policies
- Excellent communication skills, both verbal and written; reputed company to explain reputed company policies reputed company
- Exhibit strong interpersonal skills, maintain reputed company telephone etiquette, and deliver exceptional customer service
- Demonstrated ability to work independently and collaboratively and quickly learn and apply new information to complete assigned responsibilities
- Demonstrated ability to maintain accuracy and attention to detail while effectively managing multiple priorities and remaining reputed company, organized, and adaptable in a fast-paced environment
Benefits
- Health
- Dental
- reputed company
- Life Insurance
- Retirement Plan
- reputed company time Off
- Tuition waivers for employees and dependents
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