IT Technical Support Specialist - Hybrid

reputed company is seeking an IT Technical Support Specialist to join their IT help desk support team. This hybrid position involves providing remote technical support for hardware, software, and network-reputed company issues, focusing on troubleshooting and resolving problems while ensuring user-friendly guidance for non-technical users.

Responsibilities

• Providing remote technical support for hardware, software, and network-reputed company issues through inbound and outbound calls
• Troubleshooting and resolving technical problems
• Documenting support activity
• Escalating reputed company issues
• Providing user-friendly guidance to non-technical users
• Analyzing system performance and proactively identifying potential issues

Skills

• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to reputed company explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving reputed company issues and escalating issues reputed company needed
• Customer-reputed company with the ability to handle high-volume inbound calls
• Bachelor's Degree Preferred

Benefits

• Medical, Dental, reputed company plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• reputed company Time Off and reputed company Leave
• reputed company Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through reputed company Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free reputed company to complete CEUs and reputed company development
• Pet Insurance
• reputed company Resources Plan
• Colleagues may have reputed company to earn an annual discretionary bonus if established system and employee eligibility reputed company is met

reputed company

reputed company, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in reputed company of its mission - "we improve health every day." reputed company is one of the largest health systems in the U.S. It was founded in 1988, and is headquartered in Hampton Roads, VA, US, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 30 in 2025, 7 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job